Lead Harbor Host

Join to apply for the Lead Harbor Host role at Goldbelt Tram in Juneau, Alaska.

As the only aerial tramway in Southeast Alaska, guests at the Goldbelt Tram are invited to soar to new heights in scenic adventure aboard Juneau's top attraction. We offer locals and visitors an opportunity to experience breathtaking Alaska scenery, explore the miles of trails atop Mount Roberts, and learn more about Alaska Native culture.

Responsible for performing as an assistant to supervisor, and in a lead capacity by assigning and checking work and providing daily guidance/training to subordinate Hosts and oversees efforts to prevent the public from becoming nonpaying riders.

Part‑time and full‑time schedules are available.

We kindly ask that all applicants either live in Juneau or be open to relocating at their own expense.

Seasonal Employees are eligible for the Seasonal Employee Layoff Bonus Plan, which is designed to motivate and compensate eligible seasonal employees during the term of their assignment. Goldbelt, Inc. may, in certain limited circumstances, grant discretionary performance bonuses outside of this program.

Starting Rate: $21.00 – DOE

• Ensure that each customer receives prompt and courteous service.
• People‑oriented and able to provide superior customer service.
• Display a positive attitude that is contagious, speaking highly of the company in the presence of customers or other associates.
• Function as the respective host supervisor with limited decision‑making authority during operational hours when the manager is not on duty; strive to maintain and/or improve guest services.
• Assist the Guest Services Supervisor in establishing and nurturing a good working relationship between the Tramway and vendors, cruise ship sales staff, to secure and increase sales from, and offer quality services and products to, potential tramway guests.
• Act as one of the primary contacts to settle collected vouchers with cruise ship staff to ensure GT will be paid accurately; accurately collect and exchange cruise ship vouchers for tramway tickets.
• Be familiar with theater operations at the upper terminal; operate the projection and sound system for the theater complex.
• As an experienced Host, provide correct tour and local visitor information and assistance to guests at the lower terminal, and/or assistance/guidance to subordinate Hosts, explaining the practices, procedures and techniques of providing excellent customer service to all incoming and outgoing passengers. Assign tasks; check quality of work performance; and make follow‑up suggestions for improvement.
• Train and supervise subordinate hosts.
• Perform other incidental and related duties as required and assigned.

• Ability to meet time and attendance requirements.
• Ability to work all different shifts including holidays and weekends.
• Ability to attend all scheduled meetings, orientations and trainings.
• Ability to handle stress under pressure.
• Excellent communication and customer service skills.
• Ability to learn, understand, and follow oral and written instructions/directions.
• Skill in operating a personal computer using a variety of software.
• Skill in establishing and maintaining cooperative working relationships with other employees.
• Ability to work directly with the public, providing information and assistance on a daily basis.
• Ability/willingness to learn and pass on to guests those areas of interest to visitors, such as local history, people, culture, geography, etc.

• High school diploma or equivalent.
• Two (2) seasons of host, customer‑service or paraprofessional‑level experience involved with tourism, travel, and/or hospitality services.
• Ability to successfully pass a background check.

• Current CPR and first aid certificates.
• Drug testing may be required.
• Previous experience working in the visitor or hospitality industry or other customer‑service related field.