Concessions Associate

Overview

As the only aerial tramway in Southeast Alaska, guests at the Goldbelt Tram are invited to soar to new heights in scenic adventure aboard Juneau's top attraction. We offer locals and visitors an opportunity to experience breathtaking Alaska scenery, explore the miles of trails atop Mount Roberts, and learn more about Alaska Native culture. Applicants must live in Juneau or be willing to relocate at their own expense.

Seasonal Employees are eligible for the Seasonal Employee Layoff Bonus Plan. Starting Rate: $16.00 - DOE

• Prepare hot and cold beverages.
• Preparation of prepared foods for re-sale.
• Accurate cash handling and use of credit card machine.
• Opening and/or closing the coffee shop as scheduled.
• Cleaning and sanitizing work area as required by the State of Alaska.
• Provide exceptional customer service daily.
• Promote sales of products through guest interaction.
• Skill in establishing and maintaining cooperative working relationships with other employees, and supervising, guiding, and training staff.
• Ability to work directly with the public, providing information and assistance daily.
• Ability/willingness to learn and pass on to passengers those areas of interest to visitors, such as local history, people, culture, geography, etc.
• Performs other incidental and related duties as required and assigned.

• Ability to provide quality customer service with a SMILE.
• Ability to operate technical equipment (espresso machine and cash register).
• Knowledge and skill in making a large variety of coffee drinks.
• Ability to accurately exchange money with the customers.
• Ability to reconcile all cash and money at the end of the day.
• Ability and willingness to maintain a clean, healthy, and safe working environment.
• Ability to learn and use the company computer to input data on a day-to-day basis.
• Ability to coordinate multiple activities with attention to detail.
• Ability to work independently, with minimal supervision.
• This position requires heavy customer contact and excellent customer service skills.
• A positive focus and customer service skills to ensure the return of our customers.
• Knowledge of customer service techniques.
• Ability to meet time and attendance requirements.
• Ability to work all different shifts including days, evenings, holidays and weekends.
• Ability to handle stress under pressure.
• Ability to provide quality customer service.
• Able to communicate verbally and understand and follow written and verbal instruction.
• Skill in establishing and maintaining cooperative working relationships with other employees.
• Ability to work directly with the public, providing information and assistance on a daily basis.
• Ability/willingness to learn and pass on to guests those areas of interest to visitors, such as local history, people, culture, geography, etc.
• Some knowledge of basic cleaning principles, equipment and products.
• Detail oriented.

• State of Alaska Food Workers Card.
• Three (3) months Barista experience.
• Ability to successfully pass a background check.

• Recently completed a Barista Training Program is preferred.

Entry level

Part-time

Sales and Business Development

Hospitality