Harbors Administrative Assistant - Aurora

The Docks & Harbors department is hiring a Harbors Administrative Assistant to join our team.

When you join the Docks & Harbors Department, you are joining a department that values personal and professional development. We highly value creative thinking and approach all tasks with a team mindset.

Someone with:

• Excellent oral and written skills;
• Able to research and interpret regulations;
• Excellent computer and database skills;
• Provide excellent customer service, ability to exercise tact, self‑restraint, judgment, and strategy in dealing with a variety of people, including appointed and elected public officials and others;
• Ability to analyze problems, develop logical and realistic conclusions, communicate ideas clearly, establish and maintain cooperative relationships with others;
• Ability to identify, research and resolve a wide range of work‑related problems such as public complaints and inquiries;
• Must be reliable and dependable and able to work in a team environment.

This position will receive a competitive salary package that includes the opportunity for regular pay increases, 13 paid holidays a year, an excellent health insurance program that includes medical, dental, vision and orthodontia care options, paid leave and retirement credit through PERS (Public Employees’ Retirement System).

We value the health and well‑being of our employees. The CBJ provides free parking, paid time off for parent‑teacher conferences, the ability to participate in a robust wellness program that includes discounts to CBJ recreational centers and local fitness programs, free bi‑annual health screenings, free flu shots, free classes, challenges and webinars on healthy living to assist you with achieving work/life balance.

This position works five days a week from 8:00am–4:30pm. Work location will be at the Aurora Harbor Office in Downtown Juneau.

• Under general supervision, performs clerical and administrative support duties for the City and Borough of Juneau Docks & Harbors Department.
• Creates billings in support of Docks & Harbors Operations. The work will require knowledge of Docks & Harbors ordinances and regulations.
• Accepts payments for fees, bills, and permits. Write receipts, make bank deposits and prepare revenue transmittals.
• Performs detailed research on customer billing discrepancies and communicates results to Docks & Harbor patrons’ inquiries to resolve noncompliance issues. Prepares billing and payment history as requested by customers.
• Will maintain and update customer accounts using the specialized harbor accounting program.
• Receives and screens telephone calls and walk‑ins, inquiries about the nature and urgency of their business; answers questions on status of current projects.
• Creates, evaluates and implements office procedures, technical filing and indexing systems and forms for own use; implements changes subject to approval of supervisor.
• May gather information on prices and availability of goods and services; prepare delivery orders and purchase requisitions for supplies and equipment; and monitor and assist in preparing and processing paperwork to obtain and pay for routine and recurring services.
• Assists colleagues in editing, writing, and copying reports under strict deadlines; revises drafted correspondence and reports to improve clarity and quality.
• May drive to alternate CBJ business locations to distribute/deliver mail, reports, and other business materials.
• Performs other related work as required.

High School graduation or the equivalent.

Six (6) months of clerical experience. This work is equivalent to an Office Assistant with the City & Borough of Juneau or equivalent elsewhere.

Post‑secondary or vocational training may be substituted for the required experience on the basis of: three (3) semester or four (4) quarter hours of post‑secondary education are equal to one month of experience; 150 hours of vocational education are equal to one month of experience.

A valid Drivers’ License at time of appointment and for continued employment.

Hiring Manager:
Katie Mc Keown

Phone Number:

Email: katie.mckeown