Parts Counter Sales

Overview

Join to apply for the Parts Counter Sales role at Premier Truck Group
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Premier Truck Group is an Equal Opportunity Employer.

• Assists all self-service retail customers in accurately selecting required parts, suggests companion requirements, offers specials, and ensures that the customer is exposed to all available options and alternatives.
• Retrieves purchased parts from inventory or determines availability when not in stock, prepares parts requisition, and submits order as required.
• Keeps accurate records of special order parts.
• Answers phone calls, providing price quotes and other information to customers.
• Takes phone orders, following all procedures and completing all required documentation.
• Assists outside sales representatives with their orders.
• Processes orders for daily shipment, delivery, or pick-up at counter.
• Receives and ships parts in accordance with company policies.
• Verifies will-call and back-order files and returns to vendors, or restocks items not required.
• Assists service drive employees in selecting parts needed for repairs in progress.
• Orders parts not in stock for required repairs in accordance with company policies.
• Follows up on special ordered items and notifies service drive employees when received.
• Obtains credit authorization as required and in accordance with company policies.
• Ensures all cash, credit, charge, purchase order, invoice and tax-exempt sales are processed in accordance with company policies.
• Issues credit for parts returned, in accordance with company policies.
• Displays parts attractively to generate sales.
• Replenishes assigned inventory daily; maintains inventory on shelves and in bins by reporting items needing to be reordered and identifying stock discrepancies.
• Advises Parts Manager of inventory discrepancies and areas not in satisfactory condition.
• Assists in maintaining a balanced inventory with the service department, body shop, wholesale accounts, and self-service customers.
• Provides recommendations on pricing parameters to generate sufficient gross profit while maintaining customer loyalty.
• Assists in inventory control to achieve maximum turnover; monitors and adjusts inventory to minimize obsolescence.
• Ensures all parts are tagged for factory credit recovery.
• Conducts inventory control activities and audits as directed by Supervisors.
• Delivers high-quality service to both internal and external customers; works with service drive staff to ensure turnaround of parts for jobs.
• Maintains delivery vehicles for the delivery program and delivers parts as requested.
• Follows up on customer concerns and complaints promptly and escalates to the Parts Department Manager as needed.
• Establishes and maintains good working relationships with other service drive departments, the sales department, and both self-service and wholesale customers.
• Completes all documents, forms and reports in accordance with company policy; uses proper safety equipment and follows all safety regulations.
• Keeps abreast of new equipment and tools and recommends purchases; keeps work areas and customer waiting areas clean.
• Follows attendance, punctuality, and timekeeping standards; adheres to the Company Code of Business Ethics and Conduct and to all work rules.
• Upholds the company’s confidentiality policies and maintains a professional appearance.
• Attends pertinent training and company meetings as required.
• Other duties as assigned.

• Excellent customer service skills.
• Ability to understand and comply with federal, state, and local regulations affecting parts departments, including hazardous waste disposal, emergency response, safe driving and OSHA Right-to-Know.
• Computer proficiency and excellent written and oral communication skills.
• Ability to define problems, collect data, and draw valid conclusions; ability to interpret data for management analysis.
• Strong math skills for pricing, discounts, and percentage calculations.
• Ability to work independently and as part of a team; ability to interact well with others and contribute to a positive department morale.

* Premier Truck Group is an Equal Opportunity Employer*

• Entry level

• Full-time

• Sales and Business Development
• Industries:
  Vehicle Repair and Maintenance