Retail Manager

Job Details

Job Location
:
Joplin - Joplin, MO 64804

Position Type
:
Full Time

The Retail Manager is responsible for overseeing the daily operations of the bank branch, ensuring exceptional customer service, promoting financial products and services, achieving sales and profitability goals, and leading a team of retail employees. This position requires a combination of leadership, operational expertise, and a commitment to delivering an excellent customer experience.

• Supervise and manage all branch activities to ensure efficient and effective operations and ensure compliance with all banking regulations, policies, and procedures.
• Oversee cash management and daily balancing, ensuring the accuracy of branch records.
• Enforce internal controls to prevent fraud and operational risks.
• Conduct regular performance reviews and provide feedback, coaching, and development plans. Ensure staff is trained on new products, systems, and customer service techniques.
• Foster a positive and productive work environment, promoting teamwork and employee engagement.
• Set clear expectations and goals for branch employees to drive performance and growth.
• Promote and cross-sell banking products such as loans, mortgages, and investment services.
• Develop and execute local marketing strategies to attract new customers and grow market share.
• Identify and capitalize on business opportunities to increase branch revenue.
• Ensure high levels of customer satisfaction and resolve customer complaints or issues promptly.
• Maintain relationships with high-value clients and actively seek new business opportunities.
• Monitor customer feedback and take appropriate action to address concerns and improve service quality.
• Manage branch budgets, expenses, and resource allocation to ensure profitability and cost control.
• Prepare and analyze branch performance reports, identifying trends and areas for improvement, and ensure accurate reporting of branch activities to senior management.
• Maintain knowledge of current financial laws, regulations, and trends.
• Perform regular audits and ensure adherence to safety, security, and compliance standards.
• Represent the bank in community events and initiatives, enhancing brand visibility.
• Process new account requests, account maintenance, and teller transactions when needed.

The Retail Manager performs duties specific to the position and other functions as assigned.

• Ensure compliance with all bank policies and procedures, as well as all applicable state and federal banking regulations.
• Treat people with respect, keep commitments, inspire the trust of others, work ethically and with integrity, uphold the bank’s values, and accept responsibility for one’s own actions.
• Demonstrate knowledge of and adherence to EEO policy, show respect and sensitivity for cultural differences, educate others on the value of diversity, promote a working environment free of harassment of any type, and value a diverse workforce.
• Follow policies and procedures, complete tasks accurately and on time, support the bank’s goals and values, and benefit the bank through outside activities.
• Perform the position safely, without endangering the health or safety of yourself or others, and report potentially unsafe conditions to management. Comply with occupational safety and health standards and all rules, regulations, and orders issued pursuant to the OSHA Act of 1970 that are applicable to one’s position at the bank.
• Possess and maintain a current driver’s license and a vehicle with appropriate insurance coverage. Both are required to drive while performing assigned duties and responsibilities.
• Possess and maintain adequate skills in computer operation, including email, word processing, spreadsheet, and specialty software programs.
• Possess and maintain adequate typing skills to meet the needs of the position.
• Possess and maintain adequate math skills to meet the needs of the position. This may include the ability to count currency and coin, calculate interest, balance accounts, add, subtract, multiply, and locate routine mathematical errors.
• Practice effective and efficient organizational and time management…