Supervisor, Front Desk_Avalon

** Find Your Future in Paradise!
** Catalina Island Company welcomes all guests and visitors to our very special island.  Beyond being warm and courteous, our exceptional team members are knowledgeable and helpful - anticipating and personalizing their service on an individualized basis.  We seek individuals like YOU to create the finest personal service and extraordinary experiences for our guests.  The Catalina Island Company offers more than just a workplace – it is a destination for service, adventure and inspiration!

In 1919, chewing gum entrepreneur William Wrigley Jr. bought nearly every share of the Santa Catalina Island Company until he owned a controlling interest. He then invested millions in his vision to create a "playground for all" on Catalina Island, building infrastructure, a reservoir, Hotel Atwater, Bird Park, and other attractions. In 1921, he made Avalon the Spring Training home of his beloved Chicago Cub’s, building the Catalina Country Club to house the team’s lockers and provide a gathering place for players.

The team continued to train on the island until 1951. In 1929, Wrigley built the iconic Catalina Casino, which boasts the world’s largest circular ballroom and the first theatre designed and built to show talking motion pictures. During World War II, the island served as a military training facility and was closed to tourists. The island was a popular spot with Hollywood's elite during the 1930s, 40s, and 50s.

It also became a popular location for production companies to shoot movies. More than 500 films, documentaries, commercials, and TV shows have been shot in and around Catalina over the years, especially in Two Harbors on the island's west end. To this day, descendants of William Wrigley Jr. still own the Catalina Island Company and carry on his vision to create a world-class island resort.

We are a welcoming community that believes in fostering a positive, team-oriented atmosphere where every team member plays a part in creating unforgettable memories for our guests.  Join a team that is as vibrant, dynamic, and unique as the island itself!
** JOB SUMMARY
** The Hotel Front Desk Supervisor oversees daily front desk operations, ensuring exceptional guest service, smooth check-in/check-out processes, and efficient handling of reservations.  This role leads front of house team including front desk and bell attendants, resolves guest concerns, and maintains high standard or professionalism and hospitality.

** JOB RESPONSIBILITIES
** Job duties include, but are not limited to:
* Supervise and coordinate daily operations of the hotel front of house team
* Train and mentor the front of house team to ensure proper coverage and high performance
* Monitor check-in and check-out procedures for accuracy and efficiency
* Handle guest complaints, requests, and special situations promptly and professionally
* Ensure accurate processing of reservations, payment and billing procedures
* Maintain knowledge of hotel policies and procedures, services, and promotions to assist guests effectively
* Collaborate with housekeeping, maintenance, and other departments to address guest needs
* Prepare daily reports on occupancy, revenue and front desk performance
* Maintain a welcoming and professional atmosphere at the front desk
* Enforce hotel security protocols, including guest identification and key control
* Maintain strong knowledge of all tour offerings, routes and highlights
* Assist management with varied duties
* Other duties as assigned
** QUALIFICATIONS
* ** Two years’ hotel experience, preferably in front of the house
* Three years of experience interacting with customers
* Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
* Excellent verbal, written, and interpersonal communication skills.
* Strong organizational, multi-tasking, and prioritizing skills.
* Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
* Ability to understand guest problems and find solutions
* Ability to use good judgement and maintain diplomacy while performing job duties
* Strong attention to detail…