HCH Program Coordinator

Overview

Job Description Summary The Healthcare Home Program Coordinator will assist with coordination of Healthcare Home activities. Coordinator provides services to individuals impacted by a variety of behavioral health (addiction, substance abuse and mental health) issues, recognizing that the individuals we serve often times have experienced trauma that affects their development and adjustment. Coordinator demonstrates a warm and welcoming, empathetic, hopeful attitude, conveying a philosophy of dual recovery.

Coordinator will be trained in trauma-informed care and will work to help provide services in an environment that is sensitive and responsive which will prevent victimization, abuse, or trauma as a result of care received. Healthcare Home Program Coordinator reports to Healthcare Home Director.

Education

• Must possess a high school diploma or equal.

Preferred Qualifications

• Experience working in medical field is preferred with work in mental health a plus, including doctor office or hospital work.

Responsibilities

• Provides general clerical support to the HCH Director and Team as appropriate including maintaining client files, distributing documents to records department, maintaining program schedule, assisting with outreach and answering phone in professional manner.
• Provides assistance in distribution of various state reports, client and care provider letters as requested by Director, entering data into Care Manager and Electronic Medical Record and metabolic syndrome screening reporting.
• Will maintain ready user access to the various portals provided by DMH, Care Manager and other websites the team maintains access for the purpose of care coordination.
• Provides technical assistance to HCH Team and CSSs on use of health information tools.
• Assists in tracking that all required health screens, metabolic syndrome screenings testing, post hospital follow up reporting, primary care status reporting and performance measure reporting are complete and submitted as appropriate.
• Maintains client nurse team assignments, case management team assignment updating, and functions as main administrator of HCH Master Client List.
• Helps promote HCH integration internally and externally of Ozark Center building strong networking relationships that promote the success of HCH care coordination for population served.
• Maintains a monthly log of HCH activities and may complete Monthly Staff Log Report.
• Perform all other duties as assigned.

Physical Requirements

• Normal office environment.
• Typical physical demands include prolonged sitting, frequent standing, bending stooping and occasional lifting.
• Requires normal range of hearing and manual dexterity sufficient to operate keyboard, telephone, photocopier, calculator and other office equipment as needed.
• Requires ability to work under stressful conditions and deal with irate individuals.
• TB test upon hire.