Representative, Customer Service

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Our purpose is sustaining energy and water for life, demonstrated in everything we do as a business and as an employee team. At Liberty we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome‑focused, and we nurture talent in an inclusive environment of teamwork, trust, and continuous learning.

Embark on a customer‑centric journey with us at Liberty! As a Customer Service Representative (CSR), you will be the face of our company, creating positive customer experiences both in person and over the phone. You will play a crucial role in ensuring customer satisfaction and contributing to a team‑oriented company.

Hours:

Monday to Friday, 9:30 am – 6 pm with a 30‑minute lunch break.

• Provide exceptional customer service to Liberty clients via telephone or email, serving as our primary point of contact.
• Ensure a courteous, professional greeting and assist customers in accordance with company policies.
• Report routine and emergency situations to field and office personnel.
• Process customer contacts promptly, respond appropriately, and expedite requests to meet customer needs.
• Diagnose and resolve delinquent accounts, advising customers on payment arrangements.
• Respond to emergencies, serving as a communication link between field operations and customers.
• Field after‑hour call‑outs and handle emergency situations, expediting service restoration.
• Perform additional customer‑focused duties as required.
• Answer phone calls, listen actively, relay information, and type basic information simultaneously.
• Maintain punctual and reliable attendance.

• High school diploma or equivalent certification required.
• Proven experience in Customer Service with excellent telephone etiquette, verbal communication, and customer relations skills.
• Organizational, multitasking, and problem‑solving abilities with an aptitude for math.
• Proficient computer skills for data entry, reporting, and reference/retrieval tasks.

• Company‑funded Pension program
• 401(k) with company match
• Full insurance benefits (health, dental, vision, life)
• Collaborative environment with flexible working policy
• Share purchase/match plan
• Defined Contribution savings plan
• Top Talent Program
• Volunteer paid days off
• Employee Assistance Program
• Achievement fund

Entry level

Full‑time

Customer Service

Industrial Machinery Manufacturing, Oil and Gas, and Utilities

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.