WACO Closing Assistant

Pay is based on a number of factors including the successful candidate’s job-related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit

Position is based at 2011 E 32nd Street Joplin, MO 64804.

Position requires availability Monday through Friday 8:00 AM to 5:00 PM with additional hours as needed.

The WACO Closing Assistant is vital for customer service, providing comprehensive clerical support to the Closing department. Key tasks include managing communications (phones/emails), directing visitors, supporting Closing Agents with contract orders and correspondence, and diligently maintaining all confidential departmental and customer records.

• Greet customers, cultivate professional relationships, and prepare the lobby and closing rooms for arrivals.
• Receive and review contract orders and files, prepare correspondence, collect missing documents, verify signatures, and coordinate with relevant parties.
• Provide comprehensive administrative and clerical support, including answering phones, managing email inboxes, and maintaining accurate personal and shared calendars.
• Organize and document all customer deliveries or customer document pickups.
• Perform financial and operational support tasks, such as assisting with the branch's sales budget, reconciling accounts (expense reports, petty cash), and managing office logistics (mail, deposits, inventory, etc.).
• Support facilities management, including office opening/closing duties, ensuring the facility is professional in appearance, and coordinating with Facilities Management/Branch Operations.
• Provide post-closing support, including assisting customers with final title policies and monitoring escrow accounts, and maintaining compliance by adhering to bank policies and participating in required training.
• Understand and comply with bank policies, laws, regulations, and the bank's BSA/AML Program, as applicable to job duties. This includes, but is not limited to, completing compliance training, adhering to internal procedures and controls, reporting any known violations of compliance policies, laws, or regulations, and reporting any suspicious customer and/or account activity.
• Other duties and special projects may be assigned.

• Required 2 years of professional business experience.
• Required Proficiency in Google Workspace.
• Preferred Customer service position experience
• Preferred Associate's degree.
• Relevant military experience is considered for veterans and transitioning service members.

• Required High school diploma or General Education Development (GED) certificate

• Incumbents must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
• Must be able to start work on time, maintain regular work attendance, be physically present at the assigned work location, and occasionally work overtime or outside of regular business hours.
• This job typically requires an individual to be able to observe details (including the ability to perceive color and the ability to identify clear near and far objects), to communicate and exchange accurate information. It may occasionally require the individual to physically move, remain in a stationary position, and position themselves to reach for objects.
• Must be able to operate standard office equipment and use office applications for communication, information and document transmission, and content, document, and report creation.
• The essential duties of this job occasionally require the associate to lift and/or move up to 25 pounds.
• Must be able to operate a passenger vehicle and possess a current, valid driver's license.
• The noise level in the work environment is typically low to moderate.

$17.80 - $22.20 per hour