Store Support, Customer Service Rep

Store Support role at The Home Depot focuses on non-sales functions to support a positive customer experience. Responsibilities include ensuring an outstanding order fulfillment experience, assisting customers in the lot, and providing administrative services. Direct customer or vendor interaction is sometimes required. You may direct customers to store departments or merchandise, answer questions on product order status, and support cash management or program compliance.

Teamwork with other associates, vendors, and carriers is essential. Candidates should be detail-oriented, have strong time management skills, and demonstrate integrity while supporting store objectives and key operational responsibilities. Specific positions may include:
Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

• Ensure an outstanding customer order fulfillment experience
• Assist customers in the lot
• Provide administrative services
• Direct customer or vendor interaction when required
• Direct customers to store departments or merchandise
• Answer customer questions on product order status
• Support cash management or program compliance
• Work cooperatively with other associates, vendors, and carriers
• Be detail-oriented and demonstrate time management skills
• Demonstrate a high level of integrity and respond to operational concerns
• Stay focused on store-specific business objectives while supporting key operational responsibilities
• Specific positions may include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative

• Detail-oriented with proven time management skills
• High level of integrity
• Ability to work with little or some supervision
• Ability to work cooperatively with associates, vendors, and carriers

Jonesboro, AR

• Full-time

• Not Applicable

• Consumer Services