Store Manager, Retail & Store Manager

our values and work culture

our values start with our people. Join a team that values you!

bring your talents to ross, our leading off‑price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings while providing a fun and exciting treasure hunt experience.

• success – our winning team pursues excellence while learning and evolving.
• career growth – we develop industry‑leading talent because ross grows when our people grow.
• teamwork – we work together to solve hard problems and find the right solution.
• diversity, equality & inclusion – we celebrate the backgrounds, identities, and ideas of those who work and shop with us, making us stronger and a positive force in the community.

our corporate headquarters are in dublin, ca. We have three buying offices in new york city, los angeles, and boston, and eight distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

responsible for all aspects of the store's operations. Lead the entire operation to ensure company standards and best practices are consistently met. Staff, train, and develop the leadership team to deliver the desired sales and profit results while maintaining a friendly, easy‑to‑shop environment. Recruit, train, and develop associates. Manage operations of the stockroom, front end, and sales floor to ensure new merchandise reaches the floor promptly, goods are received properly, and expenses are controlled through best‑practice execution.

• lead all company best practices and maximize productivity by minimizing steps and touches.
• analyze store reports to evaluate controllable expenses and overall performance.
• address any variance to company standards with an appropriate action plan, partnering with the district manager as needed.
• ensure proper scheduling of associates to meet business objectives.
• accept special assignments as directed by leadership.
• manage payroll administration, including daily punch edits, scheduling compliance, sunday payroll transmission, and reportingbeiträge.

• recruit, hire, train, and develop assistant managers, area supervisors, and non‑exempt associates.
• through selection, training, and motivation, reduce store turnover, using incentive programs, recognition opportunities, contests, and training.
• ensure completion of all required training courses in a timely manner.
• address personnel and performance issues, including coaching and progressive discipline.
• ensure compliance with ross personnel policies and procedures.
• manage associate‑relations issues, consulting with the district manager as needed.
• ensure compliance with all state, local, and federal regulations.

• lead all expenditures to stay within budget.
• control payroll hours as the primary controllable expense.

• maintain adherence to company safety policies.
• ensure associates understand and can execute emergency operating procedures.

• treat all customers, associates, and other leaders with respect.
• demonstrate courtesy, friendliness, and professionalism at all times.
• execute customer‑service programs and merchandise‑presentation programs through associate training and program supervision.
• supervise and coach retail associates in providing efficient, friendly service at registers, customer‑service desks, fitting rooms, and sales floor.

• lead all store associates in, and model, a professional appearance in accordance with the company dress code.
• represent and support the company brand at all times.
• manage the store to ensure it is clean, neat, and easy to shop.
• maintain high standards of housekeeping with contracted maintenance personnel.

• ensure recovery, sizing, and markdowns are completed to company standards.
• ensure merchandise is…