General Manager; KFC

Key Responsibilities:

• Operational Management:
  • Oversee the daily operations of the restaurant, ensuring smooth and efficient performance.
  • Ensure compliance with company standards and procedures for food quality, service, cleanliness, and safety.
  • Implement operational plans to increase efficiency, reduce costs, and drive profitability.
  • Monitor restaurant performance and provide solutions to operational challenges.
• Staff Management:
  • Lead, mentor, and motivate a team of restaurant staff, including shift leaders, cooks, and service employees.
  • Hire, train, and develop employees, ensuring they meet company standards for performance.
  • Create employee schedules, ensuring adequate staffing at all times.
  • Conduct regular performance reviews and provide feedback, coaching, and disciplinary actions as necessary.
  • Foster a positive work environment that promotes teamwork, respect, and high employee morale.
• Customer Service:
  • Ensure a high level of customer satisfaction by addressing any complaints or concerns promptly and professionally.
  • Monitor customer service interactions to ensure standards are being met.
  • Implement customer service training programs to ensure all employees are equipped to provide exceptional service.
  • Promote a customer‑first culture in the restaurant.
• Financial Management:
  • Manage and oversee restaurant budgets, ensuring profitability.
  • Control labor costs, food costs, and other expenses to meet financial targets.
  • Analyze sales and financial data to identify trends and implement strategies to increase revenue and reduce costs.
  • Handle financial reporting, including sales reports, cash handling, and profit/loss statements.
• Marketing and Sales:
  • Implement local marketing and promotional strategies to attract new customers and retain regular guests.
  • Coordinate with the corporate team for national or regional campaigns and promotions.
  • Monitor competitor activity and adjust restaurant strategies to stay competitive.
• Health & Safety Compliance:
  • Ensure compliance with all local, state, and federal health regulations, including food safety standards.
  • Conduct regular inspections of kitchen and dining areas to ensure cleanliness and hygiene.
  • Implement safety programs to ensure the safety of both employees and customers.
• Inventory and Supply Management:
  • Manage inventory levels and ensure efficient ordering of supplies, minimizing waste and loss.
  • Control stock levels of food and beverage items and ensure proper storage to maintain quality.
  • Work with suppliers to maintain cost‑effective inventory practices.
• Administrative Duties:
  • Handle administrative tasks such as payroll, scheduling, and employee records.
  • Maintain accurate documentation and ensure compliance with company policies.
  • Review and approve daily operational reports, sales reports, and other necessary paperwork.

• Experience:
  • At least 2‑3 years of experience in restaurant management or a similar leadership role in the quick‑service food industry.
  • Strong knowledge of food industry regulations, labor laws, and safety standards.
  • Proven leadership ability and experience managing teams.
• Skills:
  • Exceptional communication and interpersonal skills.
  • Strong problem‑solving and decision‑making abilities.
  • Ability to analyze financial data and make data‑driven decisions.
  • Excellent time management and organizational skills.
• Education:
  • High school diploma or equivalent required; a degree in hospitality, business, or a related field is preferred.
• Physical Requirements:
  • Ability to stand for long periods and work in a fast‑paced environment.
  • Ability to lift and carry items (up to 25 pounds) as needed.

• Competitive salary based on experience.
• Benefits, such as health insurance, paid time off, and performance‑based bonuses, may be offered.

• Strong leadership and team‑building skills.
• Ability to manage multiple tasks while maintaining high operational standards.
• Customer‑focused mindset with a drive to exceed customer expectations.
• Financial acumen with a focus on achieving and exceeding profit margins.