Field Service Tech - Haven, CT

Job Details Level:
Experienced Job Location:
New Haven, CT Position Type:
Full Time Education Level:
High School Salary Range:
Undisclosed Travel Percentage:
Road Warrior Job Shift:
Any Job Category:
Manufacturing

Lifecycle Services is Duravant’s brand for service, our customer’s global source for parts and service support. We are a connected service organization for the operating companies under the Duravant family. Our family of companies includes nVenia, FMH Conveyors, Key Technology, and many more. Lifecycle Services becomes a partner to our customers for equipment support and performance optimization on a global scale, with a diverse portfolio of service and support offerings.

This fast-growing organization aims to be the premier customer support organization and offers the right candidate the opportunity to help build and shape this growth engine while having the backing of a parent organization.

As a Duravant Family Company, we participate in global Diversity, Equity, and Inclusion programs, as well as Doing Good initiatives to support our communities. In addition to a culture that promotes long-term career satisfaction, with opportunities for personal and professional growth, we offer an excellent total rewards package that includes:

• Compensation:
  We offer competitive compensation
• Benefits:
  We have comprehensive benefit packages designed to support our employees' health, well-being, and financial security
• Development:
  We have education and training programs which include an educational assistance program
• Time Off:
  We offer paid holidays and paid time off
• Driven Team Members:
  We have a cross-functional, collaborative environment, focused on delivering results
• Core Values:
  Our core values are Teamwork, Respect, Integrity, Winning Spirit, and Sense of Urgency
• Culture:
  We are driven by our number one asset - our employees, and their successes
• Doing Good:
  We love to be active members of our community! We have several volunteer opportunities throughout the year.

FMH Conveyors is adding a Field Service Technician to their Lifecycle Services team, responsible for total equipment lifecycle management services that optimize the performance of OEM equipment. As a Field Service Technician, you will be responsible for services that include installation, start-up/commissioning, preventive maintenance, emergency repairs, audits, and training.

Lifecycle Services Technicians travel to customer sites to perform planned services, troubleshoot issues, make repairs, recommend spare parts, and provide upgrades/modernization.

** This is a full-time, travel position (up to 80%) **

What You’ll Be Doing:

• Conduct field service calls at customer sites to provide installation, commissioning, emergency repair, preventive maintenance, audits, retrofits, and training services
• Perform mechanical and electrical modifications including PLC programs and servo drive configuration
• Conduct site visit meetings with customer contacts to include explanation of job scope and work completed and conduct training with customer’s personnel to ensure understanding of the sequence of operations, proper functionality, and general maintenance of equipment
• Achieve service delivery goals including response time, first time fix, and customer satisfaction rates
• Communicate effectively with field service management and internal service support team to efficiently resolve customer issues
• Provide equipment reliability feedback to quality engineering and collaborate on improvements
• Comply to industry, company, and customer safe working practices
• Ensure paperwork, timesheets, CRM entries, expenses, and other paperwork functions are done promptly, on time and to a high quality.
• Periodically perform technical support, final assurance, or other duties at Lifecycle Services headquarters

What We’re Looking For:

• AAS or BS in Mechatronics, EE, EET, EECS, or Industrial Electronics is desired.
• 3 years’ experience with solid knowledge and interaction of mechanical, electrical, pneumatic components, and HMI
• 3 years’ experience diagnosing, troubleshooting, emergency service and repairing electronics and mechanical machine problems in the field
• AB Compact Logix PLC and RSLogix
  500/…