Enterprise Systems Specialist

Overview

North West Arkansas Community College (NWACC) provides quality and affordable higher education to empower lives and strengthen communities within Northwest Arkansas and surrounding areas. As the largest community college in Arkansas, NWACC is recognized as a leader in education. NWACC offers a full range of associate degrees, certificates and workforce training programs that prepare students for rewarding futures and careers. NWACC employees are dedicated to fostering a diverse educational community and cultural learning environment that supports student success.

The Enterprise Systems Specialist helps manage, support, and enhance the organization’s enterprise IT systems, including both on premises and cloud based platforms. This position focuses on ensuring that core systems remain reliable, secure, and effective for departmental use, and reports directly to the Systems Administrator. The responsibilities include monitoring system health, reviewing configurations, validating integrations, and applying system updates. The specialist also supports cloud technologies, provides advanced technical assistance, and collaborates with teams across the organization to improve enterprise services.

This position is governed by state and federal laws and agency/institution policy. This is a 100% in person position. Not a remote position.

• Performs regular system checks to ensure enterprise systems are operating properly, reviewing logs, alerts, and issues to maintain reliability, security, and compliance.
• Sets up and maintains security features for enterprise platforms, including identity, access controls, authentication tools, and audit records to protect organizational data.
• Administers and supports enterprise systems such as directory services, server platforms, collaboration systems, and cloud‑based technologies.
• Supports cloud environments, including Microsoft Azure and Microsoft 365, assisting with virtual machines, storage, identity services, and integrations.
• Supports endpoint management functions related to enterprise systems, including Microsoft Intune device configuration and imaging standards, in coordination with the Systems Administrator and IT support teams.
• Assists with maintaining and improving Intune imaging and deployment processes to ensure consistent and secure device provisioning.
• Builds, updates, and maintains system configurations, workflows, and integrations to improve efficiency, stability, and scalability.
• Manages system updates, patches, and platform changes, including testing changes, coordinating with IT teams, and preparing for releases or upgrades.
• Maintains system configurations, standards, and documentation, ensuring security rules, system settings, and procedures are kept current.
• Provides advanced technical support for problems that cannot be solved by others, including diagnosing and resolving complex system, cloud, or integration issues.
• Works with IT teams and departments to understand needs and translate them into practical enterprise system solutions, providing guidance and recommendations as needed.
• Coordinates with network, identity, security, cloud, and endpoint teams on updates, access management, imaging standards, and infrastructure requirements related to enterprise systems.
• Writes and updates system documentation, procedures, diagrams, and disaster recovery or business continuity plans.
• Works with vendors and service providers for support cases, patches, and system improvements.
• Suggets new technologies, features, or improvements to make systems more reliable, secure, scalable, and easier to manage.
• Tracks and reports system performance, cloud usage, availability, and issue trends to IT leadership.
• Performs other related duties as assigned.

Rate of Pay: $61,279.00 annualized. Higher compensation may be considered based on qualifications directly related to position.

Completed applications received by 03/02/2026 will be assured full consideration. Late Applications will be reviewed as necessary to fill the position.

• The formal education equivalent of an associate degree in computer science, mathematics, information systems, or a…