Medical Support Assistant; MSA

Overview

STGi is currently seeking a Medical Support Assistant to provide services at our Community Based Outpatient Clinic (CBOC).

Location:

2908 S Caraway Rd, Jonesboro, Arkansas
Tracking Code: 15350
Position Type:
Full-Time/Regular

The general duty of the Medical Support Assistant is to provide clerical and administrative support for the Community Based Outpatient Clinic (CBOC).

• Manages the schedules and treatment of CBOC patients.
• Maintains electronic logs/files in conjunction with the consult/appointment process.
• Greets and checks in patients, updating records as necessary.
• Coordinates patients' schedules and clinic flow.
• Performs clerical and administrative functions to maintain patient data.
• Schedules new and established patient appointments.
• Tracks and facilitates completion of encounters and consults.
• Participates in PACT team huddles and team meetings to manage and plan patient care.
• Monitors pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work).
• Manages electronic wait list to verify and validate accuracy and resolve issues.
• Performs administrative follow up actions.
• Participates in and independently follows up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.
• Evaluates patient information and clinic schedule lists to determine whether patient is vested.
• Gathers information and collects/compiles data to meet the needs of the service.
• Delivers a high level of customer service to patients, contractor staff, subcontractor staff, and Veterans Affairs Medical Center (VAMC).
• Conducts initial screen of patients, including veteran eligibility and active enrollment in the VA Primary Care Program.
• Verifies that required appropriate individuals have completed CBOC/VA paperwork.
• Schedules and notifies patients of follow-up appointments/referrals.
• Assists in the coordination of supplies/equipment.
• Assists in maintaining the VISTA clinic reminder tracking system current for each enrolled patient.
• Assists the CBOC Clinic Manager in ensuring that all required reports are completed in an accurate and complete fashion.
• Acts as a liaison between contractor and the VAMC.
• Participates in the ongoing Performance Improvement Program between STGi and VAMC.
• Complies with all federal, state, local, Joint Commission, OSHA, Veteran Affairs, STG and subcontractor safety and operational regulations, directives and standards.
• Maintains confidentiality of all information and supports patients’ privacy, rights, and safety.
• Performs other work-related duties as assigned.

• Must have sufficient front office experience.
• Knowledge of secretarial/clerical tasks (typing, filing) and basic methods for coordinating and scheduling clinical care.
• Prefer 1-3 years of current medical and clerical experience in a similar environment (outpatient clinical and/or hospital experience preferred).
• Proficiency with telehealth technologies and troubleshooting related issues.
• Strong age-appropriate customer service skills with exceptional verbal, written, and telephone communication.
• Knowledge of medical terminology used in Primary care practice.
• Ability to follow orders, work under supervision, and demonstrate initiative and independence.
• Ability to provide educational material to patients and/or families regarding proper health care activities.
• Knowledge of Microsoft Office, Electronic Medical Records, and computer operation.
• Detail-oriented with the ability to multi-task.

• High school diploma or GED.
• CPR/BLS certification from American Heart Association or Military Training Network.

• Moderate physical activity. Ability to lift up to 25 pounds and stand/walk for more than four hours per day.
• Work is normally performed in a typical interior/office environment.
• Must be able to respond to medical emergencies within the clinic as needed.

The preceding job description is intended to describe the general nature and level of work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required.

STGi is a workforce solutions company providing healthcare delivery, Head Start and management consulting services and human capital solutions. STGi is committed to hiring and retaining a diverse workforce and is an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

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