Patient Services Lead

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Patient Services Leads are responsible to coordinate patient meal service and special requests and needs for the Patient Dining Program. They ensure that Patient Dining Associates are adequately trained, units are properly staffed, and services meet patient comfort and compassion standards.

• Oversee systems and processes to ensure the strategic and operational objectives of the Patient Dining Program are accomplished.
• Supervise Patient Dining Associates and ensure they provide services such as helping patients make menu selections, assemble, and deliver/pick‑up their meal trays.
• Work with caregivers and the culinary team to determine menu alternatives for patients with food allergies, sensitivities, cultural, ethnic, or religious preferences.
• Interact with nursing staff to evaluate patient meal selection, tray completion, delivery, and retrieval processes on a daily basis.
• Respond to patients' needs at all times and communicate problems or concerns in a timely manner following department procedures.
• Assist dietitians with monitoring patients who cannot eat through their mouth or are on liquid diets and have specific calorie counts.
• Adhere to facility confidentiality and HIPAA policies and procedures.
• Comply with regulatory agency standards, including federal, state, and JCAHO.
• Follow HACCP guidelines and other food safety systems.
• Comply with health and sanitation regulations and departmental sanitation procedures.
• Complete required daily, weekly, and monthly reports.
• Conduct daily associate team meetings following Morrison’s branded GR8 Start Meeting guidelines and template.
• Perform other duties as assigned.

• Ability to communicate and read documents such as safety rules, procedure manuals, and operation and maintenance instructions.
• Aptitude for effectively operating the hospital’s ADT system and other computer‑based systems that manage patient care records.
• Ability to occasionally lift and/or move up to 100 pounds and maneuver and push food delivery carts; reasonable accommodations can enable qualified individuals with disabilities to perform these essential functions.

• Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program.
• Full‑time positions also offer Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed remotely, please visit the paid time off benefits information page at

Morrison Healthcare is a member of Compass Group. Compass Group is an equal opportunity employer and is committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While it is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Applications are accepted on an ongoing basis. Final date to receive applications: applications are accepted continuously until all openings are filled. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.

Morrison Healthcare maintains a drug‑free workplace.