Customer Training Specialist - Jonesboro, AR; Onsite

Position: Customer Training Specialist - Jonesboro, AR (Onsite)
Welcome to Hytrol Careers

Overview

Join a dynamic team where your expertise in training and development will directly contribute to the success and growth of both our company and its partners. The Customer Training Specialist plays a vital role in designing, developing, and delivering engaging training programs that address the unique needs of our engineering-to-order manufacturing environment. They collaborate with our partners to identify skill gaps, analyze training needs, and implement effective solutions.

By fostering a culture of learning and development, they enhance their abilities to use, maintain, recommend, engineer, or sell Hytrol Products.

Responsibilities

• Partner with stakeholders to identify critical skills and knowledge gaps across different departments.
• Conduct needs assessments through surveys, interviews, and performance data analysis.
• Stay updated on industry trends and technological advancements, identifying their impact on training needs.
• Design and develop comprehensive training programs aligned with identified needs and business objectives.
• Utilize adult learning principles to create engaging and interactive training experiences.
• Develop training materials, including presentations, manuals, simulations, and e-learning modules.
• Select and implement appropriate training methods, considering cost-effectiveness and learner preferences.
• Deliver training programs in various formats, including classroom sessions, workshops, and on-the- job training.
• Utilize effective facilitation and instructional techniques to maximize learning outcomes.
• Measure and evaluate the effectiveness of training programs through assessments, surveys, and feedback mechanisms.
• Maintain training documentation and records.
• Manage training effectively.
• Stay informed about emerging training technologies and methodologies as well as a strong business acumen.
• Contribute to the development and implementation of new training initiatives.

• Collaborate with other departments to ensure a cohesive training approach.

Qualifications

• Minimum of 3-5 years of experience in a training and development role, preferably in a manufacturing setting
• Experience with engineering-to-order manufacturing environments is a plus
• Strong understanding of adult learning principles and instructional design best practices
• Excellent communication, presentation, and facilitation skills
• Ability to develop engaging and interactive training experiences
• Proficient in Microsoft Office Suite and training development software
• Strong analytical and problem-solving skills
• Excellent interpersonal and relationship-building skill
• Ability to work independently and as part of a team

Education

Bachelor's degree in training & development or equivalent experience in Adult Facilitation, Instructional Design, Business Administration, or related field

Additional Information

Travel required up to 25%

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