Part-Time Customer Service Representative; Fri, Sat, Sun, Mon

Jonesboro, United States | Posted on 03/04/2026

Payvantage is a fast-growing fintech company providing lease-to-own financing for consumers with less-than-perfect credit. We offer flexible payment options and a streamlined approval process to help customers access essential products while building financial flexibility.

Summary:

At Payvantage, our Customer Service Associates are the voice of ourbrand and a key part of delivering exceptional client experiences. Inthis role, you’ll support customers through phone, email, and livechat while providing clear, helpful solutions in a fast-paced,team-focused environment. You’ll build strong relationships, resolve questions with confidence, and help customers get the most value fromour products and services. We’re looking for someone who is professional, detail-oriented, and genuinely enjoys helping people-someone who thrives on communication, problem-solving, andmaking a positive impact every day.

Responsibilities:

• Respond promptly and professionally to incoming customer inquiries by telephone, or email / Help Chat
• Conduct outbound communications to existing customers using telephone, email, and Chat
• Maintain an updated knowledge of the organization's products,services, and customer service policies
• Document customer interactions when necessary, compiling documents and forwarding information to interested parties
• Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
• Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
• Assist clients by demonstrating the use of goods and programs and answering any questions they may have
• Participate in training opportunities provided by the organization or by outside entities
• Establish and maintain good rapport with customers by using positive language and anticipating their needs

This is a Weekend Shift opportunity with a schedule Friday-Monday(Fri 8a-5p, Sat 9a-6p, Sun 10a-7p, Mon 8a-5p).

Qualifications: 2+ years of previous customer service experience a plus

• Friendly and welcoming manner with clients and other members of the customer service team
• Extensive knowledge of the company'spolicies, procedures, goods and services
• Familiarity with customer-relationship management (CRM) software programs
• Ability to explain complex concepts ina clear, simple manner to customers
• Strong command of written and verbal English
• Ability to maintain a calm and polite manner in stressful situations
• Willingness to cooperate with customers and management to resolve any issues that may arise
• Office and database software skills.
• Negotiation and conflict resolution skills.
• Ability to prioritize, multi-task andmanage time effectively.
• Ability to work independently or in ateam setting based on business needs
• Detail orientated

Start earning $14.00–$16.00 per hour, plus the opportunity to earn monthly performance bonuses on top of your base pay. At Payvantage, we alsooffer a full benefits package including health, dental, and vision insurance, employee discounts, flexible scheduling, and paid timeoff-so you can feel supported both at work and beyond.

Payvantage is an Equal Opportunity Employer.