Customer Service Representative

Job Title:
Customer Service Representative(Remote)

Job Summary:
We are seeking a dedicated and friendly Customer Service Representative to assist customers by providing information, resolving issues, and ensuring a positive customer experience. The ideal candidate is an excellent communicator with strong problem-solving skills and a passion for helping others.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person

• Resolve customer complaints and issues in a timely and professional manner

• Process orders, returns, refunds, and exchanges accurately

• Maintain detailed and accurate records of customer interactions

• Follow company policies and procedures to ensure consistent service

• Collaborate with other departments to resolve complex issues

• Identify opportunities to improve customer satisfaction and service quality

Qualifications:

• High school diploma or equivalent (college degree preferred)

• Previous customer service experience is an advantage

• Strong verbal and written communication skills

• Ability to handle difficult situations with patience and professionalism

• Basic computer skills and familiarity with CRM systems

• Ability to multitask and work in a fast-paced environment

Skills &

Competencies:

• Active listening

• Problem-solving

• Time management

• Empathy and adaptability

• Attention to detail

Work Environment:

• Office, call center, retail, or remote setting

• May require flexible hours, including evenings or weekends

Compensation & Benefits:

• Competitive salary or hourly wage

• Health benefits (if applicable)

• Paid time off

• Training and career development opportunities