Team Lead, Retail

Lens Crafters - Team Lead

Position:
Full‑Time. Store #: 000277 Lens Crafters. Requisition .

General Function:
The Team Lead creates exceptional value in the lives of customers and patients by delivering exceptional customer service, ensuring customers and patients are always delighted, and assisting in the achievement of store success by managing key optical and lab processes (if applicable) and systems to exceptional results.

While working in Retail:

• Ensure the Lens Crafters team provides unsurpassed customer service.
• Proactive and solution‑driven, accurate execution and product knowledge.
• Assist customers with selections, provide recommendations, and assist sales associates.
• Serve as a responsible alternate store key holder.

While working in Lab (if applicable):

• Custom fits glasses and precisely places prescriptions in lenses.
• Works with associates to strengthen their knowledge, skill, and certification for foundational product and store processes related to lens and lab technology.
• Ensures buzz looked?? (ensure?) finished eyewear meets optical standards and customer requirements.
• Creates a safe working environment for all, demonstrating safe work practices.
• Responsible for basic operation, cleaning, and ongoing maintenance of lab tools and systems.

• HS diploma or GED.
• Strong optical and retail experience.
• Knowledge of current optical theory and .
ahanan
• Strong communication and listening skills.
• Strong interpersonal skills.
• Sip_ page navigation

• State licensure (if applicable) and/or ABO Certification in non‑licensed states.
• Lens Crafters Final Eyewear Inspector Certification.
• Support Lens Crafters Quality, Fitting & Adjusting Program.
• Optical machinery and instruments experience.
• Customer service experience.
• Accu Fit Digital Measurement System certification.
• Knowledge of current store merchandise and lens options.

Pay Range: $19.25 – $32.75 per hour. Employee pay is determined by geography, experience, and local minimum wage. A competitive bonus or commission plan may be offered. Benefits may include health care, retirement savings, paid time off, vacation, and various employee discounts.

Essilor Luxottica complies with all applicable laws related to the application and hiring process. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, or any other protected characteristic.