Seasonal Key Holder

Seasonal Key Holder

We’re looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Seasonal Key Holder, you’ll be a huge part of our success by supporting the store leadership team in providing the best customer experience, ensuring that fellow fans are able to get their hands on the merch they love. You’ll use your fandom knowledge to help train new recruits and ensure their success, while also supporting your Store Manager in daily operations and meeting sales targets.

• Provide an amazing shopping experience that will encourage customers to return.
• Step in and step up when needed to provide leadership support and help run the store when the Manager gets pulled away.
• Understand the store sales plan and compete sales goals, and help drive sales by increasing key KPIs: UPT and ADT.
• Cover the sales floor zone and ensure that assigned areas are up to visual standards, also helping in the opening and closing of the store.
• Work the register; process sales transactions and use your fandom knowledge to drive add-on sales. Be able to close out the register and communicate shortages or overages to the Store Manager.
• Assist with planogram changes including store map, wall, fixture, and merchandising mix.
• Let your voice be heard by communicating fashion and music trend information to management and HQ partners.
• Work with Store Management to ensure there’s no misuse of spells and wizardry around theft.
• Support the maintenance of the stock room and keep the store tidy.
• Train and coach new Sales Associates as needed to help them quickly get acclimated to the team.
• Any other activities as assigned by your Store Leader.

• Previous experience working in a retail environment.
• Superpowers in providing customer service and selling.
• A High School Diploma or GED equivalent.
• Avenger-like collaboration and communication skills, as well as Captain America-like leadership.
• Ability to stand and walk around during scheduled hours, reach for merch using a ladder, step stool, or pole, and move boxes of merchandise that may weigh up to 50 pounds.

$15.50 - $17.85 an hour

• Entry level

• Temporary

• Sales and Business Development
• Retail Apparel and Fashion, Manufacturing, and Retail