TSMS Student Employee

Overview

Position Title: TSMS Student Employee

Job Description: Provide quality technical assistance as a student employee in the division of Information Technology.

Position Title: Student Employee, Technology Support/Media Services

Job Description: Provide quality technical assistance as a student employee in the division of Information Technology.

STATUS: Part time

DEPARTMENT: Technology Support/Media Services

DIVISION: Information Technology

REPORTS TO: Jake Taheny, Assistant Director of TSMS

CLASSIFICATION: Non-exempt

Hiring range: $15.00 per hour

(Position is FWS Eligible)

• Answer phones and enter issues into IT ticket system.
• Assist users with software and hardware problems.
• Assist with the installation, maintenance, and replacement of computer equipment and multimedia systems.
• Perform general housekeeping tasks on college owned equipment to ensure clean and sanitized technology equipment.
• Assist with live events, webinars, and video conferencing.
• Assist with the daily reservation, distribution, and setup of college owned equipment.
• Perform general office responsibilities, including data entry and working with inventory.
• Perform related other duties as assigned.

• GPA of 2.0 or above.
• Must be enrolled at JJC in at least 6 credit hours.
• High School diploma or equivalent.
• Excellent Customer Service skills.
• Strong verbal and written communication skills.
• Attentiveness to detail, excellent organizational skills, initiative, and multitasking.
• Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.

• Willingness to work a flexible schedule.
• English and Spanish verbal and written communication proficiency.
• Demonstrated multicultural competence.
• Knowledge of AV and Service Desk best practices and some recent work experience.

• Ability to kneel, bend, and lift is preferred but not mandatory. Accommodations and flexible task assignments are available as needed.
• Power tools might be used.

Most duties performed indoors; some exterior may be required.

This is a student employee position that works around your class schedule. May work up to 20 hours per week during the fall and spring semesters. During summer and holiday breaks (Winter/Spring), may work up to 28 hours per week with supervisor approval.

Full Time/Part Time: Part time

Union (If Applicable):

Scheduled

Hours:

20