Market Engineer - IT

Essential Functions

• Responds to telephone help-line calls and ensures all client/user support calls and service requests are handled or escalated in a timely manner.
• Provides 1st level support for all systems including software and hardware for all platforms, problem determination/isolation, analyzing problem data, performing data analysis, documenting findings, escalating complex problems to the I.T. staff or service vendors and communication final resolution to clients and users.
• Responsible for completion and documentation of all assigned day-to-day tasks/activities per the Daily Work Schedule for each system and shift. These functions include 1st level support for clients/users requests, systems backups, printing, routing, and other duties.
• Updates procedures and documentation for all platforms, including performing intermediate technical tasks.
• Uses the help desk log to track and close all client/user calls or problems.
• Ensures the computer/equipment room is maintained at prescribed temperature levels and in a clean and orderly condition.
• Provides one-on-one training for Support Technicians and client/users.
• Monitors and reports system performance issues as necessary.
• Participates in department driven projects.
• Maintains confidentiality in matters pertaining to company records, policies, and customer lists. Shred reports containing sensitive data as determined by management.
• Maintains logs to track system downtime and report all extended downtime to the supervisor and/or manager.
• Performs all duties in a manner that ensures the I.T. Department will meet or exceed the measurable objectives for service level to clients/users and system availability.
• Maintains property technical asset inventory.
• Acts as a role model to other employees and always presents oneself as a credit to Harrah s and encourages others to do the same.
• Adheres to all regulatory, company and department policies and procedures.
• Completes all other duties as assigned.

• Lifts up to a maximum of 50 lbs. and must be able to carry objects weighing up to 25 lbs.
• Must be able to work in areas containing high noise levels, bright lights and dust.
• Position requires 30% standing, 40% sitting, 30% walking.
• Requires some pushing and climbing.
• Requires very frequent twisting, stooping, bending, kneeling and reaching overhead.
• Must be able to respond to touch, speech, aural and visual cues.
• Must be able to maneuver all areas of the casino.

• $48,000-$51,000
• Employment:
  Full Time

• Comprehensive Medical, Dental, and Vision Insurance to support your health and well-being
• Life and Disability Insurance to provide financial security in unexpected situations
• 401(k) retirement plan to help you save for the future.
• Generous Paid Time Off (PTO) policy to ensure a work-life balance and time for personal needs
• Education Assistance program to support your professional development and continuous learning
• Exclusive Team Member Discounts as a recognition of your valuable contribution to the team

• Swing Shift

Please note that the schedule may vary based on the operational requirements of the business, so flexibility is essential.