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TSMS Student Employee

Job in Joliet, Will County, Illinois, 60432, USA
Listing for: Joliet Junior College
Full Time, Part Time, Apprenticeship/Internship position
Listed on 2026-01-20
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 15 USD Hourly USD 15.00 HOUR
Job Description & How to Apply Below
Position: TSMS Student Employee-5

Position Title

  • TSMS Student Employee-5
  • Student Employee, Technology Support/Media Services
  • Student Employee
Job Description

Provide quality technical assistance as a student employee in the division of Information Technology.

Details
  • Status:
    Part time
  • Department:
    Technology Support/Media Services
  • Division:
    Information Technology
  • Reports to:

    Jake Taheny, Assistant Director of TSMS
  • Classification:
    Non-exempt
  • Hiring Range: $15.00 per hour (Position is FWS Eligible)
Essential

Job Duties and

Key Responsibilities
  • Answer phones and enter issues into IT ticket system.
  • Assist users with software and hardware problems.
  • Assist with the installation, maintenance, and replacement of computer equipment and multimedia systems.
  • Perform general housekeeping tasks on college owned equipment to ensure clean and sanitized technology equipment.
  • Assist with live events, webinars, and video conferencing.
  • Assist with the daily reservation, distribution, and setup of college owned equipment.
  • Perform general office responsibilities, including data entry and working with inventory.
  • Perform related other duties as assigned.
  • Minimum Qualifications
    • GPA of 2.0 or above.
    • Must be enrolled at JJC in at least 6 credit hours.
    • High School diploma or equivalent.
    • Excellent Customer Service skills.
    • Strong verbal and written communication skills.
    • Attentiveness to detail, excellent organizational skills, initiative, and multitasking.
    • Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.
    Preferred Qualifications
    • Willingness to work a flexible schedule.
    • English and Spanish verbal and written communication proficiency.
    • Demonstrated multicultural competence.
    • Knowledge of AV and Service Desk best practices and some recent work experience.
    Physical Demands
    • Ability to kneel, bend, and lift is preferred but not mandatory. Accommodations and flexible task assignments are available as needed.
    • Power tools might be used.
    Working Conditions

    Most duties performed indoors; some exterior may be required.

    Scheduled Weekly Hours

    This is a student employee position that works around your class schedule. May work up to 20 hours per week during the fall and spring semesters. During summer and holiday breaks (Winter/Spring), may work up to 28 hours per week with supervisor approval.

    Full Time/Part Time

    Part time

    Scheduled Hours

    20

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