Patient Services Coordinator II

Overview

Description
:
Thanks to our continued growth and expansion, IBJI is excited to announce a Patient Services Coordinator position with our Joliet Physical and Occupational Therapy team.

Illinois Bone & Joint Institute, LLC, is one of the largest independent physician-owned orthopedic practices in the United States, with 100 locations and 150 physicians throughout the Chicagoland area, expertise in every orthopedic specialty, and complete diagnostic and rehab services. IBJI offers relief, solutions, and the comprehensive integrated care you need. IBJI aims to help you move better, so you can live better.

• Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience
• Preparing paperwork to facilitate efficient operation and excellent customer service
• Answering general inquiries
• Appointment scheduling
• Phone reception, patient triage, and escalation to appropriate staff
• Registration/pre-registration procedures including review of patient demographics, insurance, and advising patients to provide any necessary documents
• Check in/out procedures
• Patient chart management
• Collection/posting of patient responsibility payments (including copays and deductibles)
• Insurance verification and referral management as required
• Assist in training staff and mentoring new employees within department
• Maintains clean and safe work environment
• Other office duties as assigned

• Education:
  
  High school diploma or equivalent required;
  Associate’s degree preferred (healthcare concentration a plus)
• Experience:
  
  Minimum three years in a customer service role required (medical office experience a plus); minimum 1 year in a patient services related role required
• EHR experience with Epic preferred
• Skills:
  
  Knowledge of medical terminology preferred; ability to handle highly confidential information; familiarity with scheduling and rearranging appointments; strong Microsoft Office/Windows skills; insurance payer and eligibility knowledge; strong written and verbal communication; team player; ability to work in a fast-paced environment with a flexible schedule

• A positive team environment with colleagues and managers committed to your success
• Opportunities to gain skills in multiple areas of Administrative Operations and Patient Care
• Leadership development pathways
• Support for our communities through IBJI Cares
• Career growth as IBJI continues to grow
• Competitive compensation with health, life, dental, and vision insurance; generous PTO; 401K with company match and profit sharing; disability coverage; and more

• Office-based tasks requiring hand dexterity, calculator use, and computer work
• Physical activities may include stooping, bending, reaching, sitting for extended periods, and wearing a headset

• Flexible schedule to meet the needs of the practice
• Fast-paced office environment with frequent contact with physicians, staff, patients, and the public
• Work may be stressful at times and involve dealing with upset individuals

Salary
: $19 - $24/hour based on education and experience