Patient Services Coordinator

Description

IBJI is seeking a professional, adaptable, and positive Patient Services Coordinator I to join our team at the Joliet office. We value a strong workplace culture and are looking for candidates with a proven track record of exceptional customer service who can contribute positively to our collaborative and team‑oriented environment.

Job Type: Full‑time

• A positive team environment and management commitment to your success
• Gain experience in front office business operations
• Career growth – as IBJI continues to grow, so do opportunities
• Provide support for our communities through IBJI Cares

The main focus of the Patient Services Coordinator I position is to deliver exceptional patient‑centered customer service and to support IBJI teams. This position is responsible for accurate registration, optimal patient scheduling, and other office duties that contribute to a great patient experience, a positive team atmosphere, and the achievement of company goals.

• Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience
• Prepare paperwork to facilitate efficient operation and excellent customer service
• Answer general inquiries
• Schedule appointments
• Manage phone reception, patient triage, and escalation to appropriate staff
• Perform registration/pre‑registration procedures, including review of patient demographics, insurance, and advising patients to provide necessary documents
• Check‑in/out procedures
• Patient chart management
• Collection/posting of patient responsibility payments (including copays and deductibles)
• Insurance verification and referral management as required
• Maintain a clean and safe work environment
• Other office duties as assigned

• Education:
  
  High school diploma or equivalent required
• Experience:
  
  Minimum one year customer service experience (medical office experience preferred)
• EHR experience (Epic experience preferred)
• Skills:
  • Knowledge of medical terminology preferred
  • Ability to handle highly confidential, sensitive, and non‑routine information
  • Familiarity with scheduling and rearranging appointments
  • Proficiency with Microsoft Office and Windows‑based applications
  • Insurance payer and eligibility knowledge
  • Team player mindset
  • Ability to work in a fast‑paced environment and have a flexible schedule as needed
  • Neat, professional appearance
  • Strong written and verbal communication skills
  • Results oriented with concern for appropriate process
  • Willingness to attend and complete ongoing training required to maintain responsibilities

Work may require hand dexterity for office machine operation, using a calculator and/or computer keyboard. Physical demands may also include stooping, bending or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods of time, and viewing a computer monitor.

Must be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice. Work is performed in a fast‑paced office environment and involves frequent contact with physicians, staff, patients, and the public. Work may be stressful tact may involve dealing with angry or upset people.

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. We offer the following benefits to those who are benefit eligible (30+ hours a week): medical, dental, vision, life and AD&D insurance; long and short‑term disability; 401(k) program with company match and profit sharing; wellness program; health savings accounts; flexible savings accounts;  plan;

and accident, critical illness, and hospital benefits. In addition, we offer paid holidays and paid time off.

$17.00–$22.00 per hour based on education and experience.