Medical Receptionist- Joliet

Join Duly Health and Care in Joliet as a Medical Receptionist.

Medical Receptionist – Joliet

• Full‑time, 40 hours
• Hours:
  
  Varied;
  Monday‑Friday early 6:45 am‑5:30 pm, evenings, weekends, holidays; travel as needed.
• Location:
  
  Joliet, IL

• Comprehensive medical, dental, and vision benefits, including healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer‑provided life and disability insurance.
• $5,250 tuition reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• Up to 12 weeks parental leave at 100 % pay.
• Financial benefit for adoption and surrogacy (for eligible non‑physician team members).

• Acknowledge and welcome patients and visitors.
• Inform staff of patient/visitor arrival and provide instruction and assistance with required paperwork and waiting times.
• Answer general questions about the facility (location, rest rooms, elevators, hours of operation, etc.).
• Ensure waiting area is clean, tidy, and has appropriate patient announcements and brochures.
• Convey information to patients and/or visitors as directed.
• Assist patients with ambulatory difficulties and call for assistance as needed.
• Obtain registration information from patients for input into EPIC.
• Verify and/or update demographic and health plan information.
• Check patients in and out of the clinic.
• Provide patients with information regarding payment obligations, HIPAA Notice of Privacy Practices, clinic policies, and collect all required forms and signatures.
• Schedule appointments in EPIC according to practice protocol.
• Convey schedule changes to appropriate staff.
• Review next day’s schedules and print physician schedules in advance of visits as directed.
• Assist patients with scheduling appointments at other physician and hospital sites and/or scheduling lab or radiology testing.
• Pull patient charts, file information correctly, and maintain filing system.
• Prepare charts to clinic and/or practice specifications.
• Collect copays, cash, check, or credit card payments, ensuring patients receive receipts. Post all payments in EPIC.
• Balance daily cash and collections.
• Secure change drawers and cash, following appropriate financial procedures and transferring payments to corporate.
• Identify problematic accounts and direct them to the financial counselor or Customer Service Department.
• Answer multiple lines, screen calls, take accurate and detailed messages for all calls including telephone encounters, and direct calls to appropriate staff.
• Understand limits of responsibility by not providing medical advice to patients.
• Perform all other duties/responsibilities as assigned.

• Prefer one year experience in a customer‑service setting, preferably in a medical office with basic knowledge of medical terminology.
• Typing speed of at least 30 words per minute (strongly preferred).
• High school diploma or GED.
• Service orientation:
  Capable of providing excellent service, friendly and approachable demeanor, resolving complaints, and understanding customer service principles.
• Organization:
  Able to provide order and structure to daily processes and work environment.
• Verbal communication:
  Capable of interacting with, and relating to, people of varying educational levels and backgrounds, conveying information clearly and succinctly, applying listening, tact, responsiveness, empathy, and confidentiality.
• Multi‑tasking:
  Able to perform multiple duties simultaneously, greeting, message taking, checking patients in/out, while maintaining attention to detail.
• Adaptability:
  Flexible and comfortable adjusting to changing activities, remaining calm under pressure and thinking clearly to enhance problem‑solving.
• Teamwork:
  Works effectively with others to accomplish objectives and goals. Willingly offers assistance to others when needed.
• Computer proficiency:
  Ability to learn & become proficient in EPIC software as well as basic knowledge of Microsoft applications.

Base pay range: $15.00–$21.00 per hour, with pay determined by skills, experience, education, certifications, geographic location, and internal equity. Pay may include shift differentials, bonuses, and other incentives.

Employment type:

Full‑time