Table Games Dealer - Dual Rate Supervisor - Shift Varies

Table Games Dealer - Dual Rate Supervisor - Shift Varies

Joliet, IL, United States (On-site)

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As a Table Games Dealer/Supervisor Dual-Rate, you’ll dive into the thrilling world of gaming, expertly dealing your assigned games while delivering exceptional customer service. You’ll be at the heart of the action, skillfully managing gameplay and keeping a keen eye on every exciting moment.

Let’s make every moment unforgettable!

• Deals assigned game according to procedure.
• Exchanges cash for gaming chips according to procedure.
• Informs the Floorperson of any requests or unusual play.
• Issues to guests the proper amount of gaming chips after completion of the credit authorization procedures.
• Acknowledges, greets and converses with all guests, offering assistance and information to anyone showing an interest in table game play.
• Routinely strives to build and maintain a rapport with table games guests.
• Acts as a role model and presents oneself as a credit to Harrah’s and encourages others to do the same.
• Adhere to all department/company policies and procedures.
• Completes all other duties as assigned.

• Provides superior guest service and develops quality players through personal interaction and relationship marketing.
• Ensures that all games employees are providing optimum service to all guests at all times.
• Possess knowledge of the Illinois Gaming rules and regulations including Currency Transaction Reporting, and implements the same.
• Observes and analyzes the integrity of all table game activity, mediates and solves problems for guest and employees.
• Supervises the appropriate issuance of credit and player tracking, maintains table games bankroll, prepares periodic reports, performance appraisals and responds to customer inquires.
• Responsible for building a rapport and coordinating daily functions with support service departments.
• Acts as a role model and presents oneself as a credit to Harrah’s and encourages others to do the same.
• Adheres to all regulatory, company and department policies and procedures
• Completes all other duties as assigned.

• High School Diploma or equivalent.
• Previous guest service position preferred.
• Strong guest service orientation, able to handle monetary transactions with a high degree of accuracy.
• Clear vision for near and medium distances, as well as, good peripheral vision.
• Manual dexterity to handle numerous decks of cards and chips.
• Able to add, multiply, divide, and subtract accurately to figure payoffs.
• Gaming knowledge that should include the actual dealing of the games. Must be able to deal/supervise all the major games
• Must have broad knowledge of casino rules, regulations, and procedures, including good gaming security.
• Must be guest service oriented, with excellent employee relation’s skills.
• Must be able to get along with co-workers and work as a team.

• Lifts up to a maximum of 50 pounds and frequently lifts/and or carries objects weighing up to 25 pounds.
• Position requires 25% standing, 5% sitting, 70% walking.
• Requires some reaching overhead, frequent pushing, kneeling, climbing and stooping and very frequent bending and twisting.
• Position requires manual dexterity to deal and collect cards and chips.
• Must be able to work in a fast paced, stressful environment.
• Must be able to work in areas containing secondary smoke, high noise levels, bright lights and dust.
• Must be able to respond to touch, speech, smell, aural and visual cues.
• $9.00 per hour, with additional compensation based on a toke rate when performing the functions as a dealer.

(hourly wage increased by .25 cent per game for gaming proficiency in dealing Craps and Roulette)

• $24.00 per hour – Supplementing the difference between the toke rate and the Dual Rate Supervisor hourly rate for shifts worked as a Dual Rate Supervisor.

Example:

A Dual Rate Supervisor has a pay rate of $24.00. Their Dealer base rate is $7.20 with a $19.00 toke rate for that pay period, which creates a $26.20 hourly rate. That Dual Rate Supervisor will receive a supplement of $2.20 per hour for their Dual Rate shifts during that pay period.

• T…