Inbound Clerk

Inbound Clerk –
RJW Logistics Group

Location:

Joliet, IL

Pay: $18 per hour

• 401(k) matching
• Medical/Dental/Vision insurance
• Employee discount
• Flexible spending account
• Health savings account
• Paid time off
• Sick Days
• Long‑term Disability Insurance
• Short‑term Disability Insurance
• Accidental Insurance
• Critical Illness Insurance
• Disability Insurance

• Ownership stake:
  Become a co‑owner of the company.
• Financial rewards:
  Potential for increased earnings through share appreciation.
• Sense of belonging:
  Deeper connection and commitment to your work.
• Community and collaboration:
  Join a supportive work environment.
• Cost:
  Free; shares awarded yearly based on salary.

To accept and schedule customer orders to ensure customer satisfaction and provide administrative support as required by personnel in the Transport Operations Department.

• Enter customer orders and scan/index documents.
• Schedule pickups and delivery of customer loads.
• Document orders in computer and update customer contact information.
• Maintain communications with customers regarding schedule changes and potential service failures.
• Understand RJW’s goals, policies, and procedures.
• Communicate customer problems, leads, and inquiries to appropriate personnel.
• Maintain confidentiality of company information.
• Recommend and implement approved improvements.
• Update reports as required by operations manager and COO.
• Assist local dispatcher in updating Tee Cards.
• Other tasks as assigned by manager.

• Positive telephone personality.
• Trainable to be 'Phone Assertive'.
• Exceptional customer service skills.
• Organizational and scheduling skills.
• Computer abilities including word processing, spreadsheets, and ability to learn RJW application software.

• Basic office clerical skills.
• Typing speed of at least 40 words per minute.
• 1–2 years of clerical experience.
• Basic transportation/logistics experience.

• High School Diploma or GED preferred.

• Ability to read, write, speak, and communicate in English.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to compose reports, business correspondence, and procedure manuals.
• Ability to present information and respond to questions from managers, clients, and customers.

• Addition, subtraction, multiplication, and division in all units of measure.
• Compute rates, ratios, and percentages.
• Draw and interpret bar graphs.

• Solving practical problems with limited standardization.
• Interpreting instructions in written, oral, diagram, or schedule form.
• Determining root causes and corrective actions.

• Knowledge of business operating systems, internet software, word processing, and spreadsheet software.

• Occasional lifting/moving up to 25 pounds.
• Activating phone systems with keyboard and button use.
• Articulate and comfortable speaking in front of others.
• Indoor office environment; repetitive hand motion.
• Frequent standing, walking, talking, hearing.
• Work over 8 hours continuously when required.
• Handle stressful situations, maintain accuracy, multitask.
• Visual acuity of 20/20 (corrected).
• Clear telephone communication.
• Positive physical health as certified by a licensed physician; no controlled substance use.

• Occasional exposure to moving mechanical parts and fumes/airborne particles.
• Noise level ranges from quiet to moderately loud.

This job description is intended to provide general information about the Administrative Clerk I position. The above does not constitute an exhaustive list of the job duties or the physical requirements. The company may ask the employee to perform other duties and may revise this job description at any time.

All associates, unless covered by a specially written agreement, are employed at will for an indefinite period, and may resign at any time. The company reserves the right to terminate any employee at any time, with or without cause.

Entry level

Full‑time

Other

Transportation, Logistics, Supply Chain and Storage

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