Claims Support Specialist II - Johnstown, PA or Rochester, NY

Kaeppel Consulting is in immediate need of a Claims Support Specialist in the Johnstown, PA or Rochester, NY area!

Position Summary:
Under moderate supervision, performs basic claims/zone support activities.

Duties and Responsibilities:
Performs support and administrative functions, including:

• Answering phones
• Filing
• Copying/imaging
• Faxing
• Processing and distributing mail
• Supporting third party vendor relationships and processes
• Orders supplies and schedules/coordinates meetings.

Greets, screens, and directs visitors to appropriate personnel. Provides inbound and outbound phone support and customer service to all customers including policyholders, claimants, and agents, and handles all inquiries with customer service as a priority.

Provides customer service support during weather events including CAT loss reports and other CAT support duties. Provides support in various disciplines including material damage, property, liability, subrogation, workers compensation, medical, and litigation.

Assists with various activities including preparing and processing documents, preparing time sensitive and confidential claim file information on a routine basis. Assist with follow up calls and other claim file support as needed. Applies a working knowledge of policies and procedures, verifies and provides claims information, and offers initial services.

Assists personnel with various activities including accessing and verifying policyholder information.
Sets follow ups as appropriate for completion of support activities.

Responds to inquiries from customers, including but not limited to, adjusters, Policyholders, Agents, independent adjusters and claimants and/or refers to others as required.

Handles all inquiries with customer service as a priority.

Enters new loss report information and updates claims documentation.