Reservations Agent

ABOUT US…

Creating amazing guest experiences is what we love to do, but our real passion is having a positive impact on people! Whether they are Team, Guests, Partners, or Local Communities.

We do this through operating our collection of Hotels, Wedding Venues, Restaurants, Bars, Nightclubs, Spa and Health Club. Whether we are hosting someone’s special day, or training our team, our focus is always on how we can continuously making life better through hospitality.

We have a passion for Making Memories in Manorview, whether it be a first or a last, we want our guests to have an experience they will never forget. This role is key to ensure we can deliver this!

You will support the Central Sales Team by efficiently responding to incoming sales leads that you would recieve by telephone, email or wesbite enquiries.

This role will be based at our Support Office in Howwood.

• Handling all online enquiries made at venue level with a view to securing a sales appointment for venue sales team
• Managing incoming sales enquires for all venues
• Handling all Spa enquiry calls
• Assisting with spa diary management
• Handling all enquiries sent to Central inbox
• E Voucher Management
• Handling overspill of venue calls centrally

• Ability to use own initiative and work independently as well as part of a wider team
• Excellent Communication Skills (Essential)
• Ability to build strong relationships
• Attention to detail and high level of accuracy
• Proficient in MS Office Applications
• Ability to prioritise workload and manage multiple tasks effectively

We pay a fair wage – with our hourly pay being higher than the Government rates, at a minimum. Your earnings will be further enhanced by our 10% service charges and other tips that guests leave – with 100% of tips being retained by the team.

We make life better for our team by:

• Offering great perks and benefits to be enjoyed by you and your family!
• Sharing our profits with you after 1 year of service
• Giving you free meals, soft drinks and hot drinks on shift
• Listening to our team via surveys and feedback sessions
• Offering free wellbeing services and resources, for help whenever you need it
• Creating great learning and development opportunities to support your career