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QA Specialist / Manager Quality Control / Manager Quality Technician/ Inspector

Senior Consumer QA​/QC – Fraud & Claims

Job in Johnston, Providence County, Rhode Island, 02919, USA
Listing for: Citizens Bank
Full Time position
Listed on 2026-01-26
Job specializations:
  • Quality Assurance - QA/QC
    QA Specialist / Manager, Quality Control / Manager, Quality Technician/ Inspector
Job Description & How to Apply Below
A financial services provider in Rhode Island is seeking a Consumer QA QC Fraud & Claims Sr Specialist. This role involves ensuring quality assurance and compliance oversight for phone colleagues. Responsibilities include monitoring calls, providing performance feedback, and identifying improvement opportunities. Candidates should possess strong analytical skills, 3-5 years of experience in operations, and be proficient in MS Office applications.

The work schedule is Monday to Friday, hybrid with 4 days in-office work.
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Position Requirements
10+ Years work experience
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