Community Engagement Coordinator

Overview

Description: The Community Engagement team (as part of Corporate Affairs) is seeking a dynamic Community Engagement Coordinator to help drive volunteerism and strengthen Citizens’ impact in the communities we serve. This role supports enterprise-wide community initiatives through project management, event coordination, and storytelling that highlights our commitment to giving back. The ideal candidate is organized, detail-oriented, and passionate about community engagement, with strong communication skills and a collaborative mindset.

• Activate volunteer opportunities, including skills-based, in-person and virtual engagements.
• Coordinate events and manage logistics to ensure successful community partnerships and a positive colleague experience.
• Develop compelling content and presentations that showcase Citizens’ community impact.
• Support charitable giving and grant administration for national nonprofit partners.
• Uphold compliance standards and maintain accurate reporting across programs.

• Volunteerism and Project Management
  • Identify and manage colleague volunteer opportunities, including skills-based, in-person and virtual volunteer engagements to maximize colleague participation and experience as well as community impact.
  • Provide project management support for enterprise-wide strategic initiatives by collaborating with internal and cross functional team members.
  • Serve as primary manager of driving volunteerism, confirming that volunteer opportunities are entered in our volunteerism database, ensuring a sufficient number of volunteers have signed up, and confirming that hours and impact are captured in the system.

• Communications & Storytelling
  • Curate and develop compelling content, including photos and stories, for internal and external channels to highlight Citizens’ community impact.
  • Create visually engaging, metrics-driven presentations for senior leadership and key stakeholders for a variety of partnerships and programs.
  • Deliver monthly volunteer reports and insights to business lines to inform engagement strategies.
  • Manage survey systems to collect and analyze data for signature programs, initiatives and strategic partnerships, ensuring continuous improvement.
  • Maintain and optimize volunteerism communications on the company Intranet and channels like Teams to drive awareness and engagement.

• Event & Meeting Coordination
  • Maintain calendars and internal communications to inform colleagues of community events.
  • Schedule internal meetings and assist in preparing agendas, briefings, and materials.
  • Support partner community events, including managing invitations, developing agenda/run of show, tracking RSVPs, event logistics and activity follow up.

• Grant Administration & Charitable Contributions
  • Support charitable giving processes, including budget forecasting and payment accuracy through Cyber Grants.
  • Collaborate with the Portfolio Impact Manager to ensure strategic partnerships align with brand and community engagement objectives.

• Branding & Logistics
  • Manage Citizens branding elements at events and attend events as appropriate.
  • Manage and source branded collateral and promotional items to support engagement initiatives.
  • Oversee and process collateral and promotional orders, as well as manage the community engagement activation budget.

• Compliance
  • Ensure strict adherence to corporate risk and compliance guidelines to support favorable audit outcomes.

• Required Qualifications
  • 1–3 years of experience in corporate communications, marketing, or nonprofit sectors. Other related work experience will be considered.
  • Strong organization and time management skills
  • Ability to manage multiple tasks and deadlines in a fast-paced environment.
  • Strong writing, verbal, and problem-solving skills.
  • Experience in project management and engaging key stakeholders in the process
  • Strong written and oral communication skills
  • A high-level understanding of the nonprofit sector and volunteerism
  • Demonstrated ability to produce metrics and measurement to assess impact
  • Proficiency in Microsoft Office Suite (PowerPoint and Excel preferred).

• Desired Qualifications
  • Data visualization and analytics skills

• Full-time: 40…