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Healthcare Management Hotel Management Operations Manager

Lead Call Quality & Monitoring Manager

Job in Johnston, Providence County, Rhode Island, 02919, USA
Listing for: Citizens Bank
Full Time position
Listed on 2026-03-10
Job specializations:
  • Management
    Healthcare Management, Hotel Management, Operations Manager
Job Description & How to Apply Below
A leading financial institution is seeking a Call Monitoring Manager to oversee the call monitoring quality assurance program. This role requires strong leadership to manage a team and foster quality excellence while collaborating with operations and compliance teams. The ideal candidate will have a Bachelor's degree or equivalent experience, with previous leadership roles in regulated environments being highly valued. This position is based in Johnston, Rhode Island, working Monday to Friday, 8:00 AM to 5:00 PM, four days a week in the office.
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