Operational Risk Manager

The Operational Risk Management (ORM) Methodology Team is seeking an Operational Risk Manager Analyst who will assist in planning, executing, and reviewing the Operational Risk Management Methodology Frameworks and driving change related to Issue Management and Findings Management.

Assist with development, monitoring, and assessment of Key Programs Risk Metric standards and procedures. Work closely with Front Line Units to implement program policies and continually improve Issue Management and Findings Management Methodology.

• Serve as an advisor and support the Operational Risk Management Programs related to Issue Management and Findings Management. Assist with managing the risk program and implementing changes, providing updates through partnership with Front Line Units via working groups and training as necessary.
• Make and implement required changes and enhancements to the Issue Management Operational Risk Framework Methodology, Minimum Requirements, departmental procedures, and related guidance and training to ensure alignment with Heightened Standards, industry best practices, while driving a Strong Independent Risk Management rating.
• Assist with Issue Management Enterprise Risk Appetite Metrics, Key Risk Indicators, and Key Performance indicators, including Executive Risk Reporting in GRC, providing commentary around limit breaches and metrics that exceed thresholds. Manage documentation of key risk metrics and conduct research and analysis on metrics that exceeded thresholds/limits to provide meaningful analysis and conclusions to executive leadership through reporting. Explore opportunities for ongoing enhancements and automation of Key Risk Indicators and reporting.
• Produce commentary and analysis of Operational Risk Frameworks, assessing the Front‑Line Units' performance and adherence to methodology using Key Risk Indicators and risk analytics for inclusion in Monthly Risk Committee Reporting and Quarterly Enterprise Risk Opinion.
• Manage, support, and assist with internal and external exams. Work closely with regulatory agencies and assist with regulatory exams. Ensure appropriate exam outcomes through exam management protocols.
• Partner with the Governance Risk and Compliance (GRC tool) team to update and maintain Risk Framework Modules with GRC to support ongoing process enhancements and methodology updates. Support Front Line Unit requests related to GRC.
• Develop and maintain strong relationships with Front and Second Line members and other stakeholders to promote cross‑functional risk management capabilities and compliance.
• Maintain knowledge of new or emerging risk management methodologies through professional networking and participation in industry forums.
• Ensure complete adoption of the Issue Management and Findings Framework within business lines and Front‑Line Units in accordance with Risk Framework and Methodology.
• Produce and assess Issue Management Key Risk Metrics and report results across businesses and functions, prior to aggregation and executive reporting.
• Act as a trusted advisor and central point of contact across the three lines of defense as well as internal and external stakeholders.
• Drive communication, solutioning, and process and methodology enhancements through working sessions and risk forums at all levels of the organization. Collaborate effectively with cross‑functional teams and build strong relationships with stakeholders at all levels.

• 3‑6 years of relevant experience in the Banking Industry, Financial Services, compliance, Front Line Risk, Operational Risk, Internal Audit, and/or Regulatory Agency.
• Operational Risk Management experience.
• Experience with Operational Risk management frameworks including Issues Management and Control Assessment.
• Knowledge of regulatory guidance pertaining to Enterprise and Operational Risk.
• Familiarity with Governance Risk and Control (GRC) tools (Archer preferred).
• Technical proficiency in Microsoft Excel, Word Visio, and PowerPoint.
• Strong analytical capabilities to provide data‑centric insights.
• Excellent communication skills and experience producing high‑quality materials for management…