Student Lending Service Advisor - Temporary Position

Summer Temporary Position

June 1st through the end of August. This role is a summer temporary position aimed at helping our Lending team promote Student Lending products. You will assist with inbound calls, manage application volume, and deliver exceptional customer experiences.

• Proactively reach out to customers to inform them of our product.
• Handle incoming calls and provide guidance.
• Respond to incoming calls from customers already in process.
• Handle between 50-70 calls per day.

• Customer Service Experience.
• Ability to use Microsoft Office.
• Previous Sales or Call Center experience is a plus.
• Candidates must have excellent communication skills and be able to work in a fast-paced environment.

• Positive attitude and high energy level.
• "Can-do Attitude" and the ability to think "Outside the Box".
• Team player; able to work with minimal supervision.
• Ability to learn and share new concepts quickly.
• Ability to articulate what we have to offer our existing or potential customers.

Qualified candidates must complete a video interview within 7 days of receiving the link.

Hours per Week: 40.

Work Hours:

Mon‑Fri 8:00 am‑9:00 pm and Saturday 8:00 am‑5:00 pm (Johnston, RI).

03/31/2026

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

At Citizens, you'll find a customer‑centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Some job boards have started using jobseeker‑reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.