Business Support Specialist

Overview

Our client, a leader in financial services, is seeking a Business Support Specialist to join their team. As a Business Support Specialist, you will be part of the lending operations team supporting account review processes. The ideal candidate will have strong attention to detail, excellent time management skills, and effective communication abilities, which will align successfully in the organization.

Business Support Specialist/ Payment Activity Research Analyst

Johnston, RI — Onsite Only

3 months (possibility of extension or conversion)

$18 - $21/hr on W2

We are seeking a detail‑oriented Payment Activity Research Analyst to support our loan operations team. In this role, you will conduct payment activity research, review account histories, and identify first delinquency dates for various loan and credit line accounts. This position requires strong data entry skills, the ability to follow established SOPs, and effective communication within internal teams.

• Research payment activity for loan and credit line accounts to determine first delinquency dates.
• Review payment and debit history across internal systems.
• Perform accurate data entry, including basic adding and subtracting (no complex formulas required).
• Follow established SOPs and procedural guidelines consistently.
• Communicate with internal partners via email and Microsoft Teams.
• Provide clear feedback, ask clarifying questions, and escalate issues when necessary.
• Maintain accuracy and productivity while performing repetitive processing tasks.

• 1–2 years of relevant work experience (operations, data entry, processing, or research roles preferred).
• Experience working in roles requiring high accuracy and attention to detail.

• Proficiency with Microsoft Excel, Word, Outlook, Teams, and general MS Office applications.
• Comfortable navigating multiple systems simultaneously.

• Exceptional attention to detail and accuracy.
• Strong time management and organizational skills.
• Ability to work independently while following defined processes.
• Comfortable performing repetitive tasks with consistency and quality.

• Comprehensive training program covering SOPs, system navigation, and research processes.
• Peer‑based quality control and support throughout onboarding.

• Prior experience in operational, processing, financial services, or production‑based roles.
• Familiarity with reviewing transaction history or account‑level data a plus, but not required.

If this is a role that interests you and you d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About Manpower Group, Parent Company of:
Manpower, Experis, Talent Solutions, and Jefferson Wells. Manpower Group® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 Manpower Group was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.