Receptionist, Outdoor​/Nature​/Animal Care

Welcome to Westfield Veterinary Hospital, a premier AAHA-accredited practice in Johnston, Iowa, where medical excellence meets compassionate care. You will join a facility recognized for its unwavering commitment to high clinical standards. Our hospital offers a comprehensive range of services, including advanced diagnostics, surgery, and specialized care for exotic pets. We take pride in being a trusted medical partner for our community, focusing on honest communication and cutting-edge technology to ensure the best possible patient outcomes.

You will find a collaborative environment supported by dedicated teammates who value professional growth and mutual respect. We prioritize mentorship and provide the resources you need to succeed, whether you are mastering new surgical techniques or expanding your diagnostic expertise. By joining our team, you are choosing a workplace where your contributions are celebrated and your professional development is a top priority.

We a culture of excellence that allows you to grow while providing world‑class medicine to a loyal and appreciative client base.

Living in Johnston offers an exceptional quality of life with a perfect balance of suburban charm and city access. You can explore over 45 miles of scenic trails, enjoy the beauty of Terra Park, or visit nearby Saylorville Lake for outdoor recreation. Renowned for its top‑rated schools and safe neighborhoods, Johnston is an ideal place to call home. This vibrant community supports a healthy work‑life balance, allowing you to enjoy a fulfilling career while experiencing the very best of the Des Moines metro area.

Job Description

• Be the Director of First Impressions: You'll manage a multi‑line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast‑paced environment.
• A collaborative, team‑first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

A competitive hourly rate based on your experience, plus a comprehensive benefits package.

Comprehensive coverage including Health, Dental, and Vision insurance, plus access to our Employee Assistance Program (EAP).

Plan for your future with a 401k retirement plan, plus Life Insurance and Short‑Term Disability options.

For those interested, educational assistance is available to enroll in AVMA‑accredited veterinary technician programs.

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration and career growth.

Enjoy paid time off, discounted veterinary care for your own pets, and free 24/7 access to doctors through Teladoc.

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world‑class support to its 850+ hospital teams on a hyper‑local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at  .

Driving the award‑winning culture are the WAG values –
Work Together, Amaze, and Grow
. Mission Pet Health is veterinarian‑led, people‑focused, and on a mission to be the best place to work in veterinary medicine.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.