Relations Specialist

We’re excited to welcome a new teammate to our HR crew! As a Staff Relations Specialist I, you’ll help keep our HR world running smoothly by managing key processes with care and accuracy. You’ll play a big part in creating a great first experience for new hires, support employee data and reporting needs, and get to jump in on HR projects that help our team and mission shine.

If you love helping people and bringing positive energy to your work, you’ll feel right at home here.

Schedule/Where You’ll Be

• Monday - Friday, general business hours, onsite at Johnston, IA location

How You’ll Make an Impact

HR Data Management & Transactions

• Manage high‑volume HR transactional processes with accuracy and timeliness, including data entry, reporting, filing, and processing employee data changes across multiple HR systems to support benefits and payroll requirements.
• Conduct systematic employee data quality reviews and personnel file audits to ensure compliance and maintain the integrity of HR records.

Onboarding & New Hire Support

• Facilitate new‑hire paperwork and welcoming activities in a way that reflects organizational culture, ensuring documentation is accurate, compliant, and aligned with onboarding requirements.
• Partner with HR team members and leaders to troubleshoot onboarding issues and refine processes for a smooth, consistent employee experience

Customer Service & HR Support

• Provide professional first-line service to staff, candidates, volunteers, vendors, and visitors regarding HR topics and processes.
• Assist visitors with directions and support HR-related events and initiatives.

Process Documentation & Improvement

• Maintain and develop procedural documentation; train team members for effective backup coverage.
• Regularly assess processes for efficiency, identify gaps, and recommend improvements.

Policy & Staff Relations Support

• Partner with leaders to provide recommendations on HR policies, processes, systems, and compliance with employment laws. Educate new leaders on staff relations programs and processes.
• Support communication and resolution of staff complaints and concerns; conduct reviews and investigations as needed.

Workforce Planning & Engagement

• Collaborate with leaders and HR team to develop workforce plans that promote engagement and retention.
• Assist with organizational structure changes and action plans within staff relations scope.

Compliance & Auditing

• Ensure compliance with employment eligibility verification and other regulatory requirements.
• Monitor and update documentation to meet service and legal standards.

What You’ll Need

• Associate degree, or equivalent experience in an HR or payroll support role required. BA or BS in Human Resources, Business, or related field preferred.
• Minimum 2 years’ experience in human resources required, including independent leader coaching.
• Healthcare experience, preferred.
• Ability to travel independently in Iowa with limited frequency.
• Ability to communicate effectively and professionally in reading, writing, and speaking the English language.

Not sure if you hit 100% of the position expectations? Let’s talk! Reach out to our Talent Acquisition team by emailing careers.

Benefits

• Medical, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Employee Assistance Program (EAP)
• 403(b) retirement plan with company match
• Life and disability insurance
• Paid Time Off (PTO)

Make a Difference Every Day at Child Serve

• Child Serve partners with families to help children with special healthcare needs live a great life.
• Child Serve is a leading pediatric healthcare provider with Iowa’s only children's specialty hospital, offering a variety of services and programs to meet each child’s unique needs.
• Child Serve’s four key specialty areas include: complex medical care, pediatric rehabilitation, autism and behavioral health, and community-based services. With a coordinated approach to care delivery, services are interwoven and streamlined, so families can address their child’s needs in one location.
• Established in 1928, Child Serve proudly provides more than 30 pediatric specialty services to nearly 6,000 children in Iowa each year.

Child Serve is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email careers. Child Serve is an Equal Opportunity Employer.