Veterinary Patient Care Coordinator - Westfield Veterinary Hospital

Welcome to Westfield Veterinary Hospital, a premier AAHA-accredited practice in Johnston, Iowa, where medical excellence meets compassionate care. You will join a facility recognized for its unwavering commitment to high clinical standards. Our hospital offers a comprehensive range of services, including advanced diagnostics, surgery, and specialized care for exotic pets. We take pride in being a trusted medical partner for our community, focusing on honest communication and cutting-edge technology to ensure the best possible patient outcomes.

You will find a collaborative environment supported by dedicated teammates who value professional growth and mutual respect. We prioritize mentorship and provide the resources you need to succeed, whether you are mastering new surgical techniques or expanding your diagnostic expertise. By joining our team, you are choosing a workplace where your contributions are celebrated and your professional development is a top priority.

We foster a culture of excellence that allows you to grow while providing world-class medicine to a loyal and appreciative client base. Living in Johnston offers an exceptional quality of life with a perfect balance of suburban charm and city access. You can explore over 45 miles of scenic trails, enjoy the beauty of Terra Park, or visit nearby Saylorville Lake for outdoor recreation.

Renowned for its top-rated schools and safe neighborhoods, Johnston is an ideal place to call home. This vibrant community supports a healthy work-life balance, allowing you to enjoy a fulfilling career while experiencing the very best of the Des Moines metro area.

As a Patient Care Coordinator, you will be the central point of contact for our clients, guiding them through their entire visit from check-in to check-out. You will serve as a vital link between the client and the medical team, capturing medical notes, creating treatment plans, and coordinating all aspects of patient care to ensure a seamless and supportive experience.

• Setting the Stage for a Great Visit:
  You ll contact clients before their appointments to set expectations, answer questions, and ensure they are prepared for their visit.
• Acting as a Medical Scribe:
  You will be in the exam room to capture real-time medical information from the veterinarian, ensuring all records are accurate and up-to-date.
• Creating Treatment Plans:
  You ll create, present, and clearly explain treatment plans to clients in accordance with the veterinarian s directions.
• Coordinating Seamless Care:
  You will collaborate with the technical team to ensure the veterinarian s treatment plan is completed efficiently and handle all in-room check-outs, including payments and scheduling follow-ups.
• Educating Clients:
  You ll clearly explain discharge instructions, ensure prescription fulfillment, and address any client inquiries.
• Following Up with Care:
  You will conduct post-visit follow-ups to check on the well-being of pets and communicate any test results.

• A high school diploma or equivalent.
• A genuine love for animals and a passion for delivering exceptional client service.
• A friendly, personable, and empathetic demeanor.
• Proficient in active listening, with strong computer literacy and typing skills for accurate medical transcription.
• Excellent written and verbal communication skills.
• Knowledge of (or eagerness to learn) veterinary medical terminology is preferred.

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Competitive Compensation

A competitive hourly rate based on your experience, plus a comprehensive benefits package.

Total Wellbeing

Comprehensive coverage including Health, Dental, and Vision insurance, plus access to our Employee Assistance Program (EAP).

Financial Health

Plan for your future with a 401k retirement plan, plus Life Insurance and Short-Term Disability options.

Commitment to Growth

For those interested, educational assistance…