Patient Financial Counselor

Patient Financial Counselor

We are adding a Patient Financial Counselor to our growing revenue management team. This team member is responsible for assisting patients and their families in understanding and accessing financial resources to cover medical expenses. This role involves evaluating patients’ financial situations, determining eligibility for assistance programs, charity care, payment plans, and other financial aid options.

• Full-time, Monday – Friday, 8am-4pm
• Work is onsite at our Johnston location

• Conduct financial screenings and interviews with patients to determine eligibility for the Hospital Charity Program. Obtain and document patient demographic/financial information. Verify insurance eligibility when applicable. Prepare payment estimates and payment plans based on insurance information such as deductibles, co-pay, etc.
• Document all patient interactions and financial counseling activities in the electronic health record (EHR) or financial systems. Monitor and track application status for the Hospital Charity Program and communicate outcomes to patients and internal stakeholders.
• Educate patients and families on available financial resources, including Medicaid, charity care, and hospital-sponsored assistance programs. Provide compassionate and culturally sensitive support to patients experiencing financial hardship. Advocate for patients by negotiating payment arrangements.
• Collaborate with case management, billing, and registration teams to ensure accurate and timely processing of financial assistance.
• Maintain up-to-date knowledge of federal, state, and local assistance programs and eligibility requirements.
• Act as the primary liaison, both in-person and via telephone, for patients regarding inquiries about insurance coverage, billing, and payment options. Manage outstanding balances by issuing patient statements, making follow-up calls, and coordinating with collection agencies.

• High School Diploma/GED
• Preferred:
  Associate degree in accounting, Business Management, or Healthcare related field
• Minimum of 2 years of experience in healthcare financial counseling, patient access, or related field.
• Preferred:
  Knowledge of Medicaid, Medicare, and other public assistance programs
• Proficient use of Microsoft applications, including Outlook, Word and Excel
• Strong attention to detail
• Ability to exercise confidentiality regarding the affairs of clients, staff, their families, and Child Serve business. Ability to maintain positive working relationships and demonstrate sensitivity to, and respect for, a diverse population.
• Ability to communicate effectively in reading, writing, and speaking the English language.

• Child Serve partners with families to help children with special healthcare needs live a great life. Child Serve is a leading pediatric healthcare provider with Iowa’s only children's specialty hospital, offering a variety of services and programs to meet each child’s unique needs.
• Child Serve’s four key specialty areas include: complex medical care, pediatric rehabilitation, autism and behavioral health, and community-based services. With a coordinated approach to care delivery, services are interwoven and streamlined, so families can address their child’s needs in one location.
• Established in 1928, Child Serve proudly provides more than 30 pediatric specialty services to nearly 6,000 children in Iowa each year.

Ready to leave work every day knowing you've made a difference for kids and families? Let's move Forward Together—apply today!

Child Serve is an Equal Opportunity Employer.