Customer Account Specialist

Assignment Length

12 Months (As a W2 employee of Kelly

OCG)

$22 per hour

1st shift, 40 hours per week. Work shifts will be scheduled between 6:55 am and 6:05 pm Central Time. Overtime is allowed but not mandatory.

Finding your ideal job can feel overwhelming, but Kelly

OCG is here to make it easier. We’re on the lookout for a skilled, contingent Customer Account Specialist to join an innovative team. This role could be the next exciting step in your career!

• Support delinquent customers across all products by identifying their issues and supporting them through education, motivation, and action to resolve delinquent accounts while retaining customers
• Review payment history and account information
• Update and confirm debtor information
• Administer compliance with federal and state regulations and company policy
• Assist with account resolutions for misapplied cash and refer problem accounts to supervisors

• Minimum of 1 year of experience in customer service
• Excellent verbal and written communication skills
• Ability to solve problems and thrive in a global team environment
• Ability to remain seated for long periods of time to perform telephone work in a call center environment
• Capacity to quickly change focus on work activities
• Strong computer aptitude with the ability to learn quickly and apply new knowledge; familiar with both mainframe and software applications

• Bachelor’s degree in business or a related discipline
• Knowledge of negotiation techniques

• Fully onsite role
• Visa sponsorship is not available, now or in the near future, for this position