Customer Support Representative

Our Client, an Agriculture Products company, is looking for multiple Customer Support Representatives for their Johnston, IA location.

Please note Support hours fall between 7am - 6pm CST, Monday – Friday and 8 am – 12 pm CST, Saturday.

• Schedule may include occasional holidays and overtime based on the needs of the business.
• Candidate must be available to work any 8-hour shift within the 7am-6pm support window.

• The Contact Center team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention.
• Technicians provide phone support while effectively documenting each interaction.
• Common calls include:
  • General product questions, availability, compatibility
  • Ag, Residential and Commercial Turf, and Golf product issues/complaints
  • Warranty registration, and extended warranty coverage
  • Out of warranty assistance
  • Parts and publications lookups
  • Loyalty Rewards programs

• Skills in interpersonal communications, negotiation, and conflict resolution.
• Excellent written and verbal communication skills
• 6+ months experience with customer service/support experience.
• Proficiency with Microsoft Office products
• High comfort level and experience with consumer software applications.
• Strong computer, research and troubleshooting skills.
• Ability to work support hours and occasional holidays to support the business.

• Knowledge of agriculture, turf (mowers) and utility vehicles.
• Prior work experience in Agriculture or Technology dealer channels.
• Bachelor's degree in Agriculture, Business, Communications, Engineering related field, IT or a similar discipline

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.