Product Configuration Analyst

Product Configuration Analyst I – Delta Dental of Iowa

Location:

Johnston, Iowa. Hybrid position.

Delta Dental of Iowa is seeking a detail‑oriented Product Configuration Analyst I to ensure the accurate setup and maintenance of plan designs and benefit configurations within our administrative systems. The role guarantees that products and benefits are implemented correctly to support seamless enrollment, billing, and claims adjudication. You will collaborate closely with internal stakeholders to ensure product accuracy through new business and renewal cycles.

If you thrive on precision, collaboration, and contributing to a purpose‑driven team, this is your opportunity to make an impact.

• Configure product and benefit rules in the dental benefits administration system based on approved plan designs and benefit documentation.
• Build foundational knowledge of internal systems and business processes.
• Interpret Summary of Benefits, Benefit Booklets, and product standards to build accurate configuration logic.
• Maintain dental CDT code logic, procedure groupings, and benefit rules to ensure correct claim outcomes and alignment with product intent.
• Collaborate with internal teams to review and validate plan alternatives, ensuring benefit configurations align with standard system capabilities.
• Provide consultative input on quote options, recommending adjustments or standard configurations to improve alignment and implementation accuracy.
• Support basic project tasks and contribute to team initiatives.
• Validate set up accuracy through testing, auditing, and end‑to‑end review from enrollment through claims.
• Collaborate effectively with cross‑functional teams to achieve operational goals, maintain professionalism, and constructive communication.
• Assist in identifying and resolving configuration related issues.
• Document and follow established procedures.
• Maintain strict confidentiality. Adherence to all HIPAA laws is always required.
• Perform other duties as assigned.

• Minimum of 1 year of experience in configuration, data management, business analysis, or claims administration.
• Strong attention to detail and problem‑solving skills.
• Ability to learn new technologies and systems quickly.
• Proficiency in Microsoft Suite applications, including Excel.
• Proven flexibility in responding to changing circumstances and requirements.
• Strong organizational and time‑management skills to handle multiple priorities in a rapidly changing environment.
• Strong interpersonal and communication skills with the ability to build effective relationships across teams, including in challenging situations.

• Bachelor’s degree in related field.
• Dental claims and/or other ancillary benefits processing.
• Experience working with brokers.
• Basic SQL experience.

Delta Dental of Iowa is an Equal Opportunity Employer that does not discriminate on the basis of race, sex, national origin, religion, age, disability and any other characteristic protected by applicable law. It is also the policy of Delta Dental of Iowa to take affirmative action to employ and to advance in employment, all persons regardless of their status as individuals with disabilities or protected veterans, and to base all employment decisions only on valid job requirements.