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Customer Service Rep Business Administration

Escalations Specialist: Executive Response

Job in Johnson City, Washington County, Tennessee, 37603, USA
Listing for: Citibank (Switzerland) AG
Full Time position
Listed on 2026-01-27
Job specializations:
  • Retail
    Customer Service Rep, Business Administration
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A major financial institution in Johnson City, Tennessee is seeking an Exec Response Specialist to handle customer complaints and provide case reviews. Ideal candidates should possess 2-4 years of relevant experience in customer service or an Executive Response Unit. Responsibilities include documenting cases, ensuring compliance with policies, and identifying opportunities for process improvement. Strong communication skills and proficiency in Microsoft Excel are essential.

This full-time role offers a competitive salary and a range of employee benefits.
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