Manager, Real Estate Facilities Operations

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality...designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!

We are looking for a Manager, Real Estate Facilities Operations (REFM) to join our growing team! The Manager, Real Estate Facilities Operations (REFM) oversees the daily delivery of facility management services, including corrective and preventive maintenance, budgeting, and operational planning for assigned properties. This role reports to the Senior Manager, Real Estate-Facilities Management & Construction, and ensures the safety, functionality, and efficiency of facilities while managing teams and vendors to maintain Brightspeed's standards for service quality and cost-effectiveness.

As a Manager, Real Estate Facilities Operations, your duties and responsibilities will include:

• MUST RESIDE IN ALABAMA, GEORGIA, MISSISSIPPI, SOUTH CAROLINA, or TENNESSEE
• Ensuring operational reliability, safety, and compliance of assigned facilities within approved expense budgets
• Overseeing corrective repairs, preventive maintenance, and other facility services according to established standards
• Supervising internal staff and external service providers to ensure timely, high-quality delivery of Real Estate services
• Utilizing systems, tools, and programs to manage cost, service delivery, and client relationships effectively
• Administering Safety and Disaster Recovery Programs as required
• Serving as a 24/7 on-call point of contact on a rotational basis; travel as needed
• Identifying and overseeing capital and expense projects to maintain and improve company assets
• Partnering with Construction Managers to plan and manage multimillion-dollar capital improvement budgets
• Assisting with developing and managing operational expense budgets
• Developing and maintaining strategic capital and expense replacement programs
• Managing contractors and budgets to ensure on-time, within-budget project completion that meets company quality standards
• Collaborating with internal business units to ensure facilities align with operational and customer requirements
• Supporting Real Estate activities, including leasing, landlord relations, tenant communications, and facility audits
• Acting as a liaison between the Real Estate department and other corporate functions
• Performing other duties as assigned.

• MUST RESIDE IN ALABAMA, GEORGIA, MISSISSIPPI, SOUTH CAROLINA, or TENNESSEE
• Bachelor's degree in Business, Engineering, Construction Management, or a related field preferred
• Equivalent experience (5-10 years) in facilities or project management within a large organization may be substituted
• Previous experience managing people and remote properties required
• Experience developing and managing budgets and leading cross-functional projects
• Certifications/Licenses:
  Industry certifications preferred (e.g., Real Estate License, BOMA, IFMA, PMP, or similar)
• Skills &
  
  Competencies:
  
  Strong technical knowledge of building systems (mechanical, electrical, energy management)
• Expertise in managing commercial and technical space operations
• Excellent written, verbal, and presentation skills
• Proven ability to manage vendors and contractors effectively
• Strong client service orientation and conflict resolution skills
• Detail-oriented with exceptional planning, monitoring, and follow-up abilities
• Strong negotiation and leadership skills; results-driven and self-motivated
• Ability to collaborate effectively with internal departments and external partners
• Familiarity with property codes, zoning, and permitting processes
• Working knowledge of corporate functions such as Legal, Procurement, and Environmental Health & Safety

• Advanced degree or additional certification in Business, Project Management, or Facilities Operations
• Experience managing large capital improvement or multi-site facility programs
• Demonstrated success in a corporate real estate or telecommunications environment

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WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position,…