Multi-Unit Team Leader

Join to apply for the Multi-Unit Team Leader role at H&R Block

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

Joining us as a Multi-Unit Team Leader
, you’ll provide leadership over three H&R Block tax offices. Using your people management experience and passion for helping people, you’ll lead customer-centric teams to accelerate their seasonal tax business.

You will start a flexible part-time schedule in the fall to prepare for the busy tax season. From January to April, you will transition to full-time, including evening and weekend hours as needed. This role is not remote and requires in-person work.

• Serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving office growth objectives for three tax offices.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management for associates in all offices.
• Travel between offices as required.
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.

• People management experience with the ability to grow and develop associates.
• Aptitude for growth plan execution and ability to lead toward a growth culture.
• Strong decision-making and judgment skills; ability to function in a fast-paced environment with minimal supervision.
• Strong interpersonal and communication skills with a customer-centric mindset that seeks to understand and exceed client needs.
• Computer proficiency with MS Office.
• Bachelor’s degree in a related field, or high school diploma with the equivalent experience.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).

• Multi-unit people management experience in retail, dining, banking, or related industries.

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, to help you build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Discounts on everyday items and services.
• Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan (eligibility rules apply).
• Details available at

H&R Block is committed to building a Connected Culture where trust, care, and connections help everyone belong. You will be part of an exceptional work environment recognized on Best Companies lists, supported by colleagues who help each other grow.

H&R Block is an equal opportunity employer; we celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.

Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.