Supervisory Medical Support Assistant; Enrollment & Eligibility Coordinator

Position: Supervisory Medical Support Assistant (Enrollment & Eligibility Coordinator)
The Supervisory Medical Support Assistant (SMSA) position serves as the direct line supervisor for the Lead Medical Support Assistant, Enrollment and Eligibility (E&E) Medical Support Assistants (Advanced), the Customer Service receptionist, front line Emergency Room Medical Support Assistants (Advanced) and the Environmental Registry Program Medical Support Assistant (Advanced MSA).

The supervisor plans, organizes, and directs the activities of Enrollment & Eligibility (E&E), ER and Environmental Registry operations, ensuring that the Patient Services Section complies with legal and regulatory requirements and meets customer needs. Develops goals and objectives that integrate VAMC and Patient Services objectives. Researches, interprets, analyzes and applies VHA Directives and standard operating procedures applicable to Patient Services operations which are typically published by the Member Services program office.

Establishes policies and procedures for accomplishment of Patient Services operations. Plans and schedules work in a manner that promotes smooth flow and even distribution. Coordinates plans and schedules with other organization managers and customers as appropriate.

Work Schedule:

Full Time Monday - Friday 7:30am - 4:00pm.

Recruitment Incentive (Sign-on Bonus):
Not Authorized.

Telework:
Not Available.

Virtual:
This is not a virtual position.

Functional Statement #: 61254F

Permanent Change of Station (PCS):
Not Authorized.