Office Administrative Assistant

Overview

YES Roofing & Exteriors IMMEDIATE HIRE — Office Administrative Assistant (In-Office | Full-Time). YES Roofing & Exteriors is seeking a reliable, organized Office Administrative Assistant to be the first point of contact for incoming calls and leads. This role is critical to daily operations and must be filled immediately. Your main responsibility is to answer inbound calls, follow scripted call flows, enter accurate information into our CRM systems, and schedule appointments correctly while setting proper expectations for customers.

• Call Handling & Scheduling (Top Priority)
• Answer all incoming calls during office hours (8 am–5 pm)
• Follow a provided call script (no freelancing)
• Gather required customer information
• Enter all data accurately into Go High Level  (GHL) and Leap
• Schedule appointments in a round-robin fashion
• Set clear expectations for inspections, estimates, and follow-ups
• Route repeat customers to the correct sales rep or department
• Lead Intake, Routing & Prioritization
• Monitor and prioritize incoming leads from:
  • Google Guaranteed / Google LSA
  • Facebook & Social Media posts
  • Thumbtack
  • Website & other digital sources
• Ensure fast response times across all platforms
• Categorize and disposition leads properly in the CRM
• Issue lead ratings and feedback inside platforms such as:
  • Flag poor-quality or duplicate leads for leadership review
• Social Media & Admin Support
• Post weekly Facebook & social media content (templates provided)
• Assist with basic administrative tasks as needed
• Support sales and management with organization and follow-up
• Success Metrics
• Calls answered quickly and professionally
• Accurate CRM data entry (no missed fields)
• Appointments set correctly with proper expectations
• Lead sources are properly prioritized and rated
• Minimal scheduling errors or customer confusion

• Ideal Candidate
• Strong phone presence and professionalism
• Comfortable following scripts and systems
• Highly organized and detail-oriented
• CRM experience preferred (GHL, Leap, or similar)
• Able to multitask in a fast-paced environment
• Reliable, punctual, and coachable

Monday–Friday | 8:00 AM – 5:00 PM
1-hour lunch
In-office position

$15 - $17 hourly