Member Services & Events Manager

Overview

The Member Services & Events Manager is a key leadership role responsible for elevating the overall member experience at Atlanta Athletic Club through exceptional service delivery, thoughtful event execution, and strong front-of-house operations. This position oversees member-facing services, including the Front Desk and related guest services functions, while partnering closely with Events, Food & Beverage, and Club leadership to plan and execute social, family, and signature Club events.

This role serves as a visible ambassador of the Club’s Mission, Core Values, and Service Credo—creating moments and memories through gracious hospitality—while ensuring consistent, polished, and welcoming experiences for members and guests.

• Lead and oversee daily member services operations, ensuring a warm, professional, and seamless experience from arrival to departure.
• Supervise, coach, and support Front Desk and related guest services team members, including scheduling, training, and performance feedback.
• Serve as Manager on Duty (MOD) during assigned shifts, providing leadership presence and operational oversight during evenings, weekends, and special events.
• Resolve member questions, concerns, and service recovery situations with professionalism, discretion, and sound judgment.
• Ensure front-of-house standards, communication protocols, and service expectations are consistently upheld.

• Partner with Club leadership and Events/Social teams and lead the planning, coordination, and execution of the Club’s annual social and events calendar.
• Oversee event logistics, including reservations, registration, check-in processes, space usage, decorations, entertainment, and on-site guest flow.
• Collaborate with Food & Beverage leadership to coordinate event layouts, timing, staffing needs, and service execution.
• Manage entertainment coordination, vendor communication, and on-site event support as assigned.
• Gather and communicate member feedback following events to support continuous improvement and future planning.
• Act as a liaison between departments to ensure alignment and communication related to member events, club activity, and daily operations.
• Participate in leadership and departmental meetings to support operational consistency and service excellence.
• Foster a positive, team-oriented culture that reflects the Club’s commitment to hospitality, professionalism, and “One Club” collaboration.

• Ensure proper opening and closing procedures are followed, including safety, security, and cash-handling protocols as applicable.
• Support scheduling and coordination for valet or arrival services in partnership with operational leaders.
• Maintain accurate records related to reservations, events, and member interactions using Club systems.
• Perform administrative and clerical duties as needed to support member services and events operations.

• Strong passion for hospitality, member service, and event experiences.
• Excellent interpersonal, verbal, and written communication skills.
• Proven ability to lead, motivate, and develop front-line service teams.
• Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving skills and ability to handle sensitive situations with professionalism and discretion.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and reservation or event management systems.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Ability to stand, walk, and move throughout the Club for extended periods.
• Ability to lift up to 25 pounds occasionally.
• Must be able to work evenings, weekends, holidays, and special events based on Club needs.

• High school diploma or equivalent required; associate’s or bachelor’s degree in hospitality, business, or related field preferred.
• Minimum of 3–5 years of experience in hospitality, private club, hotel, or member-focused service environments.
• Prior experience supporting events, front-of-house operations, or member services strongly…